Baptist Health South Florida

Compensation

Full Description

About the position The Sr Customer Success Manager is responsible for aligning an organization‘s strategic objectives with its operational processes. This role focuses on understanding business needs, translating those into business architecture frameworks, and ensuring that technology initiatives support and drive business success. The Sr Customer Success Manager works closely with business leaders, technology teams, and other stakeholders to optimize business processes and improve the alignment between technology and business goals. Estimated salary range for this position is \$105,647.55 - \$132,059.70 / year depending on experience. Requirements • The ideal candidate holds a bachelor‘s or advanced degree (or equivalent combination of education and experience) in Business, Information Systems, or a related field, with over 4+ years of experience in business analysis, process improvement, or a similar role that enhances organizational efficiency. • They have proven expertise in Business Architecture tools and processes, along with a comprehensive understanding of business architecture principles and methodologies to support strategic objectives. • The candidate is skilled in business process modeling and aligning business strategies with operational goals and managing stakeholder relationships to drive successful outcomes. • With excellent communication and leadership skills, they can effectively translate complex technical concepts into clear, actionable business language for diverse audiences. • They demonstrate the ability to develop and present project proposals and design concepts. • Additionally, the ideal candidate brings curiosity to foster innovation, humility to thrive as part of a team, and a strong commitment to delivering impactful customer experiences in every interaction. Nice-to-haves • Familiarity with healthcare payer business processes and strategic planning is highly desirable.