Baptist Health

Compensation

Full Description

Company Description Baptist Health South Florida is the largest not-for-profit healthcare organization in the region, serving Miami-Dade, Monroe, Broward, and Palm Beach counties through 12 hospitals and over 200 outpatient centers, urgent care facilities, and physician practices. Renowned for excellence in areas such as cancer, heart and vascular, brain and spine, and orthopedic care, Baptist Health is driven by its mission of compassionate, high-quality medical care supported by philanthropy. Named one of Fortune’s 100 Best Companies to Work For for 25 consecutive years, Baptist Health is also recognized for its innovation and commitment to creating a positive work culture. Joining Baptist Health means becoming part of a team that values compassion, collaboration, and impact on both patients and employees. Role Description This is a full-time remote role for a Contact Center Agent must be located in Broward or Palm Beach counties in Florida. The Contact Center Agent will provide exceptional customer service via phone, email, and other communication channels while scheduling appointments. The role includes managing patient interactions and ensuring a positive experience by offering timely and accurate information with a professional and courteous approach. The agent will also utilize software systems to document, review, and manage patient information. Qualifications • Proficiency in Customer Support and Customer Service, with a strong ability to engage with and support patient needs. • Strong Communication and Interpersonal Communication skills to effectively interact with patients, team members, and healthcare staff. • Basic Computer Literacy, including the ability to use scheduling and call management systems, as well as adapt to new technologies as needed. • Problem-solving skills, attention to detail, and the ability to work independently in a remote environment. • Previous experience in a healthcare-related call center environment is a plus. • High school diploma or equivalent is required; additional education or certifications in customer service is a plus. • Ability to work flexible hours, including evenings, weekends, and holidays if required, to meet the needs of patients.