Bank of America

Compensation

Full Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description This role supports regional operations across multiple markets within the Business Bank. The Region Operations Manager helps ensure day‑to‑day operations run smoothly, policies are followed, and teams are prepared to deliver a consistent client experience. The role focuses on operational readiness, risk and compliance oversight, and performance insights, while working closely with regional and market leaders to solve problems and improve how work gets done. Responsibilities Supports regional workforce planning by reviewing staffing levels and capacity needs and providing input to ensure teams are properly resourced. Ensures regional operations follow bank policies, regulatory requirements, and governance standards when decisions are made. Acts as a key operational partner to regional and market leaders, providing input for business reviews, planning, and priorities. Reviews and tracks service performance, operational results, and key metrics to identify trends, risks, and improvement opportunities. Identifies gaps or inefficiencies in processes and helps drive practical improvements that strengthen operations and the client experience. Partners with Finance and regional leadership to review staffing assumptions, site needs, and expense considerations. Ensures market‑level controls are in place and serves as an escalation point for operational risk, compliance, or control issues. Builds strong working relationships with local leaders to help integrate risk management and operational best practices. Shares regular updates on operational performance, risk themes, and control results with regional leadership. Identifies training or skill gaps related to operations and risk and helps coordinate additional support or training as needed. Leads regional initiatives from planning through execution, including tracking progress and communicating updates. Managerial Responsibilities This role does not have direct reports, but it operates as a senior regional leader who influences outcomes through partnership and collaboration. Leaders in this role are expected to: Promote an inclusive and respectful work environment. Use data and process knowledge to improve how work gets done. Clearly communicate enterprise priorities and connect them to regional work. Maintain strong risk and control discipline and escalate issues when needed. Coach and guide partners through influence rather than formal authority. Support responsible expense and staffing decisions. Contribute to building strong operational capabilities across the region. Drive results by focusing on the right priorities and following through. Skills: Customer Service Management Talent Development Decision Making Relationship Building Organizational Effectiveness Strategic Thinking Strategy Planning and Development Required Skills: Regional and business operations management Risk management and compliance oversight Understanding of operational controls and readiness Stakeholder and relationship management Ability to analyze data, metrics, and trends Process improvement and problem solving Clear communication and sound judgment Change management and execution support Strong client and service focus Minimum Education Requirements: Undergraduate degree or equivalent work experience desired. Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. 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