Bank of America

Compensation

Full Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Operations Project Analyst role will work for the Platform Management team supporting Credit Assistance contact centers. They process new hire system access requests, access modifications, access restorals, password resets, manage issues that impact Credit Assistance agents from being able to service clients/customers. In this position you will be required to become a certified SPOC and work as the liaison between the Line of Business (LOB) and partners from the GIS and Technology to ensure issues and access request are quickly and accurately resolved. Responsibilities: Act as the liaison between the LOB, GIS and Technology and update daily the status of tickets submitted and any other pertinent information needed You will be accountable for the integrity of access management by only requesting access that is required to perform job function Responsible to proactively monitor email, enterprise group chat and to maintain communication with peers on incidents concerning system access issues Complete access requests in a manner that aligns with your areas required timelines Work with contact center managers and agents to provide troubleshooting of access issues and provide steps to take in an attempt to resolve all issues Utilize and review procedures daily and report any possible updates needed Escalate issues accordingly Required Skills: 1 year SPOC System Access Experience Call Center Operation knowledge SPOC Process/ARM (Access Request Management) System knowledge Understanding of the functions and access needs for the assigned hierarchy Authority to enforce access management core principles Understand all available tools and references needed to thoroughly complete all access requests CCS Contact Center Process System Knowledge Able to work independently as well as a part of the team Proven strong relationship management skills Strong Communication skills Strong Time Management skills Strong Attention to Detail and confident enough to raise questions when necessary Proficient with Microsoft Office tools (Outlook, Teams, Excel, and One Note) Desired Skills: Strong organizational skills and ability to multi-task Ability to work with databases/SharePoint Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. 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