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Bank of America

via Workday

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Business Support Manager

Phoenix, Arizona, Tampa, Florida, Charlotte, North Carolina
Full-time
Posted 12/3/2025
Direct Apply
Key Skills:
Communication
Project Management
Process Improvement
Relationship Management
Microsoft Office Suite (Word, Excel, PowerPoint)
Event Coordination
Financial Control/Budgeting
Audit/Compliance Awareness

Compensation

Salary Range

$70K - 90K a year

Responsibilities

Manage coordination and delivery of administrative functions including communication, financial control, personnel processes, compliance, training, and process improvements for a department or business line.

Requirements

Requires 3+ years relevant experience, knowledge of business systems and processes, strong communication and organizational skills, ability to work independently, and proficiency in Microsoft Office and meeting facilitation tools.

Full Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met. Responsibilities: Leads communication, coordination and connectivity across the leadership team Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes Drives the successful execution of team events and routines, including logistics, communications and gathering feedback Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes Assists senior executive and team with a full range of engagements, including process improvement and project initiatives Provides oversight of key deliverables and validates accurate and timely completion Deliver effective and engaging presentations to diverse audiences, both virtually and in-person. This skill is achieved through focus on presentation structure, content, visuals, tone of voice, pace and body language to ensure clear communication of the intended message Translate the organization's goals and strategies into employee metrics and goals, evaluate progress and provide feedback or intervention as needed to recognize, encourage and improve individual performance Provides guidance and direction on council initiatives; assessing effectiveness of initiatives and adapting as needed Shares regular updates around SSFO, Global Operations, and enterprise group/market leader events with senior leadership team (SLT) Ensures consistent execution of activities and events coming out of the E Team councils across SSFO Collaborates with Readiness on Flagscape Community Page and ensuring consistent communication across locations Required Qualifications: 3+ years of relevant work experience Experience and knowledge of line of business systems and tools necessary to assess and improve performance Thorough knowledge of SSFO processes/functions, bank policies, and regulations pertaining to assigned products Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels Ability to work independently, multi-task, manage time wisely, handle confidential and sensitive material with highest degree of integrity Identify and utilize social cues to make judgments about what other people are feeling and adapt accordingly Prioritize tasks, manage multiple responsibilities and effectively organize workflow Influence behavior through persuasion and positive reinforcement Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency Excellent written and verbal communication skills Excellent attention to detail, self-motivated, and able to work with a high degree of independence. Advanced Proficiency in using Microsoft Word, Excel, PowerPoint, as well as technology needed to facilitate meetings and share documents with leaders and partners (Telepresence, Webex, SharePoint) Skills: Adaptability Administrative Services Attention to Detail Collaboration Written Communications Analytical Thinking Continuous Improvement Problem Solving Project Management Relationship Building Data Collection and Entry Data and Trend Analysis Executive Presence Planning Policies, Procedures, and Guidelines Management For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy. Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

This job posting was last updated on 12/7/2025

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