Bain & Company

Compensation

Full Description

Description & Requirements WHO YOU'LL WORK WITH You'll join our Americas HR Operations team, partnering closely with HR, Recruiting, Program Management, and cross-functional stakeholders across the region. This team plays a critical role in delivering high-quality HR operational support and ensuring seamless employee lifecycle processes across Bain offices in the Americas. WHERE YOU'LL FIT WITHIN THE TEAM As the Manager leading the New Hire Workday team, you'll oversee a group responsible for executing and managing system-related HR processes for employees across the Americas. You'll combine operational expertise, people leadership, and process improvement capabilities to ensure exceptional service delivery in a fast-paced and deadline-driven environment. This role is ideal for someone who thrives in a highly collaborative environment, enjoys solving complex operational challenges, and brings a customer-service mindset alongside strong leadership and organizational skills. WHAT YOU'LL DO Lead HR Operations & System Administration • Oversee operational processes related to new hire administration across the Americas • Support and execute Workday transactions for new hires, interns, Summer Associates, employee leaves, and departures • Generate and manage applicable onboarding documentation and associated system updates • Serve as a subject matter expert on HR systems, policies, and operational processes • Understand and manage dependencies across cross-functional teams and stakeholders Manage & Develop the Team • Lead, coach, and develop a team of HR Operations professionals • Create and manage work plans, cycle calendars, and operational priorities • Ensure service level agreements and major deadlines are consistently met • Facilitate strong communication and collaboration between the team and leadership • Support onboarding and training for new team members • Foster a culture of operational excellence, accountability, and continuous improvement Partner with Stakeholders • Serve as a trusted advisor to HR teams, business leaders, and internal customers • Provide guidance on HR processes, policies, and system functionality • Identify opportunities to streamline workflows and improve efficiency • Support change management initiatives and process optimization efforts • Balance business needs, customer experience, and operational priorities Drive Analysis & Continuous Improvement • Conduct audits to ensure data accuracy and process quality • Troubleshoot system issues and identify operational solutions • Respond to ad hoc reporting and analysis requests • Proactively identify risks, gaps, and improvement opportunities • Use feedback and insights to enhance team performance and customer experience ABOUT YOU Required Qualifications • Bachelor's degree or equivalent combination of education, training, and experience • 5-7+ years of HR experience • Strong understanding of HR fundamentals, including employee lifecycle processes and HR operations • Experience working with HR systems and operational workflows • Excellent project management and organizational skills • Strong analytical and problem-solving capabilities • Ability to build consensus and collaborate across diverse stakeholder groups • Excellent written and verbal communication skills • High level of discretion and ability to manage confidential information • Self-starter with the ability to work independently in a fast-paced environment • English language fluency (written and verbal) Preferred Qualifications • Experience as an HR Business Generalist • Experience in a consulting or professional services environment • Experience leading or mentoring team members Working Model This role follows a hybrid model, requiring in-office presence at least 1 day per week. LOCATION Dallas, TX