AZURREO

Compensation

Full Description

About Azurreo Azurreo is a global leader in telecom and IT outsourcing, delivering complex projects across 25+ countries for over 15 years. We provide end-to-end solutions, from design to operational support, helping businesses thrive internationally. We are seeking a Technical Support Coordinator to join our international Helpdesk team. This role is ideal for professionals with hands-on technical experience who want to take ownership of client issues and contribute to process improvements in a fast-growing, fully remote organization. Tasks What You’ll Do Serve as the main point of contact for international clients’ technical issues, managing tickets via email, chat, and phone. Troubleshoot and resolve network, software, and server problems (DNS, SSL, FTP, VPN, etc.). Escalate complex issues with detailed diagnostics to ensure swift resolution. Collaborate with internal teams to improve support processes and update documentation. Identify recurring technical issues and propose solutions to prevent future incidents. Participate in projects and initiatives to enhance client support services. Requirements Who You Are Required: 1 to 2 years of experience in technical support, helpdesk, or IT/telecom operations. Solid understanding of networking, server management, and software troubleshooting. Comfortable with CRM systems, ticketing tools, and Microsoft Office. Fluent in English (written and spoken); French is a plus. Reliable remote work setup based in Lebanon. Proactive problem-solver with excellent communication skills. Experience mentoring junior team members or leading small initiatives is a plus. Preferred: Certifications such as CCNA, CompTIA Network+, or equivalent. Hands-on experience with VoIP, 5G, SD-WAN, or cloud systems. Demonstrated ability to work independently and take ownership of client issues. Strong analytical skills and willingness to learn new technologies. Benefits Why You’ll Love Working With Us Remote Flexibility: Work from anywhere in Lebanon with full support. International Exposure: Collaborate with multicultural teams and global clients. Career Growth: Clear path for advancement and opportunities to lead initiatives. Supportive Culture: Join a collaborative team that values knowledge sharing. Work-Life Balance: Paid vacation, public holidays, and flexible schedules. Ready to Apply? If you are an experienced technical support professional looking for a challenging role with international exposure, send your CV and a short statement of interest today.