AZURREO

Compensation

Full Description

Job Title: Customer Support Coordinator (Remote - Lebanon/Syria) Type: Full-time Location: Fully Remote (Lebanon and Syria based) About Azurreo Azurreo is a global outsourcing leader with 15+ years' expertise in telecommunications. We've delivered 250+ projects across 25+ countries, providing end-to-end solutions from strategic design to operations. Our fully remote, multicultural team drives innovation through agile service delivery. Position Overview We seek a technically proficient Customer Support Coordinator to serve as primary liaison for global telecom clients, ensuring rapid resolution of complex technical issues while enhancing customer satisfaction in a fully remote environment. Tasks Technical Support Delivery Provide Tier 1 support via phone/email/chat for server/network/software issues Troubleshoot DNS, SSL, FTP, and network protocol configurations Guide customers through technical solutions and system installations Incident Management Document all interactions in CRM systems with technical accuracy Escalate unresolved issues with comprehensive diagnostics Maintain proactive customer communication during resolution cycles Process Improvement Contribute to knowledge base development and internal documentation Identify service improvement opportunities through trend analysis Participate in workflow optimization initiatives Requirements Essential Requirements Bachelor's in IT, Telecom, or Computer Science 2+ years technical support experience (telecom/IT infrastructure) Technical proficiency: Network protocols (DNS/SSL/FTP) CRM platforms Remote support tools Fluent English (verbal/written) Lebanon-based remote setup Preferred Attributes Certifications: CCNA, CompTIA Network+ Experience with telecom systems (VoIP, 5G, SD-WAN) Arabic language proficiency Flexibility for occasional off-hours support Benefits 100% Remote Work: Flexible arrangement within Lebanon Stable Employment: Long-term contract Career Development: Progression path to senior technical roles Global Exposure: Collaboration with international teams Paid Time Off: vacation days + public holidays Technical Growth: Annual training budget Ready to deliver exceptional telecom support from Lebanon? Apply today to join our global technical team.