Aya Healthcare

Compensation

Full Description

Aya Healthcare is seeking an Experienced Call Center Patient Services Representative in Torrance for a 13 week contract role!! • **MUST HAVE EPIC EXPERIENCE ONYOUR RESUME*** • *This role will start in Mid or late October** Job Title: Call Center Patient Services Representative Schedule: Monday through Friday from 8am-5pm Hourly Pay: $24-$26 Contract Length: 13 weeks with possible extension Onboarding Time: 2-3 weeks Job Summary The Call Center Patient Services Representative plays a crucial role in the healthcare system by serving as the first point of contact for patients. This position is responsible for ensuring a smooth and efficient patient registration process, handling questions, and providing exceptional customer service. The ideal candidate will have experience in a medical administrative support role, familiarity with hospital operations, and proficiency in relevant software systems. Required Qualifications: • Minimum - 1 year of recent experience working in a call center for outpatient clinic or medical office setting • 2+ years of recent experience working as a Patient Services Representative • 1 year of experience using Epic • High call volume experience - Minimum 100 calls per day. • Understanding of medical terminology • Experience with medical insurance verifications, referral processes, appointment coordination and benefit plans • Ability to read, understand, and respond to detailed oral and written instructions Job Duties: • Primary point of contact for patient relations in person and by phone • Greet patients and assist in resolving patient concerns and escalating as appropriate • Check patients in/out and collect co-payments, give receipts, and reconcile payments • Verify patient demographics and insurance information in CS-Link/Epic • Schedule appointments and complete patient registration • Process and track referrals and authorizations for various insurance types • Handle patient/provider correspondence • Explains polices, procedures, or services to patients • Sanitize workspace using provided supplies and following department guidelines This position offers an opportunity to contribute positively to patient experiences while working within a dynamic healthcare team. Aya Offers: • A robust team to support you every step of the way to ensure you start on time, have accurate payroll and an exceptional experience. • A credentialing specialist to streamline the entire compliance process. • Premium medical, dental, vision and life insurance beginning day one of your assignment Aya Healthcare is an equal opportunity employer and encourages all to apply! Job Types: Contract, Temporary Pay: $24.00 - $26.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Vision insurance People with a criminal record are encouraged to apply Application Question(s): • Are you open to starting out on a 3 month contract? Education: • High school or equivalent (Required) Experience: • Epic: 1 year (Required) • HIPAA: 1 year (Required) • Medical office: 2 years (Required) • Call center: 1 year (Preferred) • Medical terminology: 2 years (Required) • Patient service: 1 year (Required) • Insurance verification: 1 year (Required) • high call volume: 1 year (Required) Shift availability: • Day Shift (Required) Ability to Commute: • Torrance, CA 90505 (Required) Work Location: In person