Axonify

Compensation

Full Description

Axonify is the frontline operations platform for customer-facing businesses. We began by reinventing frontline learning and earned unmatched engagement with global brands. Now, we’re evolving into an automated frontline ops excellence solution that connects people, tasks, communication, and outcomes to deliver consistent, brand-building experiences. More than 4 million employees across 160+ countries rely on Axonify today. It’s an exciting time to join as we transform the company and build what’s next We’re a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what’s possible. The Role The Customer Success Enablement Manager is an operational, hands-on role responsible for enabling technical and post-sales teams in a B2B SaaS environment. This role ensures that Implementation Managers, Customer Success teams, and Partners are technically confident, product-fluent, and ready to support customers across the full lifecycle — from pre-sales through onboarding, adoption, and expansion. This role sits at the intersection of product, technology, and enablement, translating complex SaaS capabilities into scalable learning experiences, technical playbooks, and hands-on training that drive faster ramp, stronger customer outcomes, and partner success. What You’ll Build SaaS Technical Enablement Execution Execute a technical enablement strategy for SaaS solutions across: Implementation & onboarding, Customer Success Enablement and Partner Enablement. Build role-based, lifecycle-aligned enablement programs that support: Product launches, New features and integrations, and Platform, API, and architecture changes. Curriculum & Content Development In partnership with Product Marketing and the Director of Enablement, design and maintain SaaS-specific enablement assets, including: Technical onboarding programs, Hands-on product labs, Architecture diagrams and solution blueprints, Implementation and integration playbooks, Partner certification and accreditation paths. Translate product roadmaps, release notes, and technical documentation into practical enablement content. Hands-On Training & Delivery Deliver live and virtual enablement sessions, workshops, and bootcamps for internal teams and business leaders Host office hours and coaching sessions for Solution Consultants, Implementation Managers, and Partners. Cross-Functional Collaboration Represent Enablement in regular meetings with Product and Engineering to stay informed on roadmaps, APIs and releases. Collaborate with Product Marketing to ensure internal training aligns with current positioning and use cases. Support the Revenue organization by conducting needs assessments for technical training gaps with our CS Organization Ensure enablement aligns with SaaS GTM motions, pricing models, and customer segmentation. Partner Enablement Enable technology and reseller partners on SaaS architecture, integrations, and implementation best practices. Support partner certification, onboarding, and ongoing technical readiness. Ensure partners can independently deploy, support, and extend the platform. Measurement & Continuous Improvement Track and report on SaaS enablement metrics such as: Time-to-productivity, Certification completion, Demo and implementation readiness Gather and synthesize feedback and data from post-sales team members and managers to continuously evolve training content, resources, and coaching practices. What You’ll Bring 3–5 years in Sales Enablement, Customer Success, or Partner Management (SaaS experience preferred). Proven ability to build and maintain scalable enablement programs that drive behavior change and measurable business outcomes. Coordinate cross-functional teams to execute seamless product rollouts, ensuring on-time delivery and high-quality post-launch support. Ability to turn complex technical concepts into simple, engaging training content (videos, guides, workshops) using Storylane, Canva, Google NotebookLM and ChatGPT. Experience with LMS platforms (Axonify), CRM (Salesforce), and Content Management (Dock). Exceptional presentation skills; you should be comfortable leading a room of 50+ people or recording a concise 2 to 5 minute demo. Strong analytical mindset; you don't just "do" training; you measure its impact. Work Location Our preference is for the Intermediate Software Developer to be local to our Waterloo or Toronto offices to support in-person collaboration and join fellow Axonifers for "Work from Work Wednesdays". For our hybrid employees, Wednesdays hold a special place in our calendar as Axonifers gather together in one of our offices for “Work from Work Wednesdays." These face-to-face interactions energize our week with meaningful connection and foster collaboration and innovation. Let’s chat more about our flexible working arrangement! Whether you are working remotely or in a hybrid environment at Axonify, you will have the tools, resources, and support you need to succeed. What You’ll Love About Axonify: We offer a comprehensive total rewards package designed to support your wellbeing, growth, and overall success. Here’s what you can expect: Competitive Compensation: Competitive salary and an incentive plan aligned to your role, which may include annual or variable incentives. We take a thoughtful, market-based approach to compensation. The estimated base salary range for this role is $88,800 CAD - $101,000 CAD - $121,200 CAD and reflects growth from building capability in the role to fully excelling over time, with most new hires joining near the midpoint. Actual salaries may vary within the range, or above or below it, based on factors such as experience, skills, location, and business needs. Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing. Time Off: 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you. Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you. Home Workspace Set-Up: Home Office Spending Account so your workspace works for you. Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings for a secure future. Growth & Learning: Professional Development Budget to learn new skills and grow your craft. Community Impact: Paid Volunteer Time to give back to the causes that matter to you. In-Office Connection: Tasty Tuesdays in the office every other week because good food brings people together. AI at Axonify We believe AI should help people do their best work, not replace the human judgment, creativity, and connection that make us who we are. AI is a tool we use to learn fast, elevate our craft, and focus on the work that truly creates impact. That shows up in our hiring process too. We use AI-assisted tools to create a smoother, more organized, and ultimately more human candidate experience. These tools allow our team to spend more time on real conversations and thoughtful decision-making, the things that matter. What AI doesn’t do at Axonify is make hiring decisions. Every decision is made by real people, using real judgment and grounded in our values. Here’s what that means for you as a candidate: Feel free to use AI to support your thinking - not replace it. We use AI to learn and level up, and you can too. Be open about how you use AI if asked. Transparency helps us understand your process and how you approach problem-solving. Stay authentic. We’re hiring people, not prompts, your ideas, your experiences, and your voice are what matter. Diversity & Accessibility We believe our team’s unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our ideas. Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for all team members. We want to remove any barriers that may limit you from joining Axonify. Email accessibility@axonify.com to let us know how we can support you with reasonable accommodations throughout the candidate journey. What’s Next? Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us. Learn more about Axonify at www.axonify.com/careers