Axle Mobility

Compensation

Full Description

About Axle Axle is rebuilding the back office of commercial vehicle operations with AI-native tools for the people who keep the world moving: technicians, service leaders, drivers, operators, fleet managers and transportation executives. Our products are already powering real workflows for fleets and service providers, and we have a growing roster of customers pulling the product out of our hands. We’re backed by top investors like Base10 and supported by a group of industry leaders who see Axle as the blueprint for fleet repair and maintenance ops of the future. About This Role We’re hiring a Head of GTM + Customer Operations to operationalize and accelerate Axle’s commercial engine as we grow. This is a great role for someone who wants to work closely across the team, own customer-facing outcomes end to end, and build the processes and systems that allow Axle to scale into the next phase. What You’ll Lead Run and scale pilots: scoping, onboarding, training, proving value, and expanding Own customer operations: success, field ops, renewals, and structured feedback loops Build our scaling GTM motion: segmentation, value props, messaging, repeatable sales plays Partner deeply with product and engineering to ensure customer realities shape the roadmap Develop Axle’s operational backbone: documentation, metrics, processes, and cross-team coordination Represent Axle externally with fleets, service providers, OEMs, and strategic partners Who You Are 3–6 years of experience across customer-facing, operational, or strategic roles (e.g., customer success, operations, GTM, strategy, consulting, product / program management, or similar) Experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes Comfortable going from high-level strategic thinking to hands-on execution in the same day Speed, scrappiness and a very strong bias toward action ("Let me take a quick first crack at it..." energy is very appreciated.) Bonus points if you have founder/early stage start up (0-25 people) experience, or have a strong interest in transportation + startups focused on industrials and the physical world. What We Offer A fun, innovative product with strong customer pull Working with a high-agency team solving a real industry problem Competitive compensation + meaningful early equity Medical, dental, and vision insurance + 401k (no match yet) Generous home-office and equipment budget LA office in the Arts District + regular team meetups Location Note: While we prefer the role be based in Los Angeles, we are open to a great fit remote candidate willing to travel at least 1x a month!