$46K - 56K a year
Provide first-level technical support for internet connectivity issues via phone, email, or chat, and escalate complex problems to higher tiers.
Requires comfort on the phone, customer service skills, familiarity with ticketing systems, and some understanding or willingness to learn networking concepts.
Job Summary We are seeking a dedicated and knowledgeable Tier 1 Technical Support Specialist to join our support team. In this role, you will be the first point of contact for customers seeking technical assistance with their internet connectivity. Your expertise in various operating systems and technical support tools will be essential in ensuring a seamless user experience. Duties • Provide first-level technical support via phone, email, or chat for hardware and software issues. • Troubleshoot and resolve problems related to the internet service and equipment. • Assist users with questions about their internet and computer connectivity. • Collaborate with Tier 2-3 support teams for escalated issues requiring advanced troubleshooting. Skills • Comfortable on the phone. • Proven experience in technical support or help desk environments is a plus. • Understanding of computer hardware components and IT infrastructure is helpful, but not necessary. • Familiarity with networking concepts including VPNs, firewalls, and LAN configurations. • Experience using ticketing systems. • Excellent communication skills with a focus on customer service excellence. • Ability to work independently as well as collaboratively within a team environment. • Axiom can train the right person with the systems we use. Job Types: Full-time, Part-time Pay: $22.00 - $27.00 per hour Expected hours: 25 – 40 per week Benefits: • Paid time off Work Location: Remote
This job posting was last updated on 10/20/2025