Axiom Technologies

Compensation

Full Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Technical Support: • Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software. • Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications. • Assist with system setups, hardware deployment, and software installations. • Perform password resets, account unlocks, and basic user account administration. • Maintain documentation of technical procedures and known issues. Dispatch & Coordination: • Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability. • Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation. • Follow up on open tickets to ensure resolution and customer satisfaction. • Escalate complex or high-priority issues to senior engineers or other IT teams as needed. • Track SLA compliance and keep stakeholders informed of ticket status and updates. • Create shift handover reports and maintain accurate logs of ongoing issues. Requirements: Education & Experience: • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. • 1-2 years of hands-on experience in a desktop support or helpdesk environment. • Experience with dispatching or coordinating IT support is a strong plus. Technical Skills: • Proficiency in supporting Windows and Mac OS environments. • Familiarity with Microsoft Active Directory, Exchange, and Office 365. • Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). • Understanding of networking basics (TCP/IP, DNS, DHCP, VPN). Preferred Certifications: • CompTIA A+, Network+, or Security+ • Microsoft Certified: Modern Desktop Administrator Associate • ITIL Foundation (for process-oriented environments) What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.