Axelon Services Corporation

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Axelon Services Corporation is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a commitment to innovation and employee development, Axelon fosters a collaborative and dynamic work environment. Role Overview: As a Remote Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by providing timely and effective support. This position requires initial on-site training and quality assessment, followed by remote work, allowing you to develop your skills and contribute to our team from the comfort of your home. What You'll Do: - You will complete a comprehensive 3-week on-site training program to master customer service protocols. - You will participate in a 2-week nesting period on-site to apply your training under supervision. - You will undergo quality assessments to ensure adherence to company standards. - You will handle customer inquiries and resolve issues efficiently once remote. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and supervisors to improve service quality. - You will adapt to evolving customer service tools and technologies. - You will uphold company policies and ensure customer satisfaction at all times. What You Bring: - Minimum of 1 year experience in customer service or related field. - Strong communication skills, both verbal and written. - Ability to learn quickly and adapt to new processes. - Proficiency with basic computer applications and customer service software. - Reliable transportation for mandatory on-site training and nesting periods. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with quality assessment procedures. - Bilingual abilities or additional language skills. - Previous experience in a fast-paced call center environment. What We Offer: - We offer competitive pay up to $20 per hour. - We offer a supportive training program to set you up for success. - We offer the flexibility of remote work after successful certification. - We offer opportunities for career growth and skill development. - We offer a collaborative and inclusive company culture. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our hiring team at careers@axelonservices.com. We look forward to hearing from you!