Axelon Services Corporation

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Axelon Services Corporation is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences for clients across various industries. With a commitment to innovation and employee development, Axelon fosters a collaborative and inclusive work environment. Role Overview: As a Remote Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by providing timely and effective support. This position requires initial on-site training and quality assessment, followed by the opportunity to work remotely, offering flexibility and work-life balance. What You'll Do: - You will complete a comprehensive 3-week on-site training program to master customer service protocols. - You will participate in a 2-week nesting period on-site to apply your training under supervision. - You will conduct quality assessments to ensure adherence to company standards. - You will handle customer inquiries and resolve issues efficiently via phone, email, or chat. - You will document customer interactions accurately and update relevant systems. - You will collaborate with team members and supervisors to improve service delivery. - You will maintain a positive and professional demeanor in all customer interactions. - You will adapt to evolving processes and technologies to enhance customer experience. What You Bring: - Minimum of 1-2 years of experience in customer service or related roles. - Strong communication skills, both verbal and written. - Ability to learn quickly and adapt to new systems and procedures. - Proficiency with basic computer applications and customer service software. - High attention to detail and commitment to quality. Bonus Points If You Have: - Experience working in a remote or hybrid customer service environment. - Familiarity with quality assessment and performance metrics. - Bilingual abilities or multilingual skills. - Previous experience in training or mentoring new employees. What We Offer: - We offer competitive pay up to $20 per hour. - We offer a supportive and inclusive company culture. - We offer opportunities for professional growth and development. - We offer flexible remote work arrangements after successful on-site training. - We offer comprehensive onboarding and ongoing support. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at careers@axelonservices.com. We look forward to hearing from you!