Axelon Services Corporation

Compensation

Full Description

Job Title: Outbound Customer Care Advocate - TCA Company Overview: Axelon Services Corporation is a leading provider of customer service solutions, dedicated to delivering exceptional support and operational excellence. With a strong presence in the industry, Axelon prides itself on fostering a collaborative and growth-oriented work environment that values innovation and employee development. Role Overview: As an Outbound Customer Care Advocate - TCA, you will play a crucial role in supporting our operations by managing outbound communications and administrative tasks. This position is designed for detail-oriented individuals who thrive in a fast-paced environment and are committed to providing outstanding customer care. What You'll Do: - You will conduct outbound calls to customers to provide information and resolve inquiries. - You will manage and update customer records accurately using Microsoft Office tools. - You will assist in administrative tasks to support the TCA operations team. - You will collaborate with team members to ensure smooth workflow and customer satisfaction. - You will maintain compliance with company policies and procedures during all communications. - You will troubleshoot basic customer issues and escalate complex cases appropriately. - You will contribute to continuous improvement initiatives within the customer care process. What You Bring: - You have 1-2 years of experience in administrative or customer service roles. - You possess intermediate computer literacy and are proficient in Microsoft Office applications. - You have strong communication skills, both verbal and written. - You are detail-oriented with excellent organizational abilities. - You are able to commute to the Warwick, RI office and live within 50 miles. Bonus Points If You Have: - Experience in outbound customer care or call center environments. - Familiarity with CRM software and data entry best practices. - Ability to handle multiple tasks efficiently under pressure. - A proactive attitude towards problem-solving and teamwork. What We Offer: - We offer a competitive pay rate of up to $20 per hour. - We offer a supportive and inclusive workplace culture. - We offer opportunities for professional growth and skill development. - We offer flexible scheduling to help balance work and personal life. - We offer comprehensive training to ensure your success in the role. Ready to Apply? To join our team as an Outbound Customer Care Advocate - TCA, please submit your resume and a brief cover letter outlining your relevant experience to our HR department via the Axelon Services Corporation careers page. We look forward to hearing from you!