Axelon Services Corporation

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Axelon Services Corporation is a leading provider of innovative business solutions, dedicated to delivering exceptional customer experiences across various industries. With a commitment to excellence and a dynamic work environment, Axelon fosters growth and values its employees' contributions. Role Overview: As a Customer Service Representative at Axelon, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. This role is essential in maintaining strong client relationships and supporting the company’s reputation for outstanding service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, or chat. - You will resolve customer issues by identifying problems and providing appropriate solutions. - You will document all customer interactions accurately in the company’s CRM system. - You will collaborate with internal teams to escalate and resolve complex issues. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing customer feedback. - You will meet or exceed performance metrics related to customer satisfaction and response times. - You will support contract-to-hire transition processes as needed. What You Bring: - Minimum of 1-2 years of experience in a customer service role. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills with a customer-focused mindset. - Flexibility to work on-site, hybrid, or remote depending on location. Bonus Points If You Have: - Experience in contract-to-hire employment settings. - Familiarity with the service industry or technical support. - Bilingual abilities or additional language skills. - Previous experience working in a remote or hybrid work environment. What We Offer: - We offer competitive salary and benefits packages. - We offer flexible work arrangements including remote and hybrid options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our team at Axelon Services Corporation, please submit your resume and cover letter through our online application portal or email them directly to our HR department. We look forward to hearing from you!