Axelon Services Corporation

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Axelon Services Corporation is a leading provider of innovative business solutions, dedicated to delivering exceptional customer experiences across various industries. With a commitment to fostering a collaborative and inclusive work environment, Axelon Services empowers its employees to grow professionally while making a meaningful impact. Role Overview: As a Customer Service Representative at Axelon Services Corporation, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. This role is designed for individuals who thrive in dynamic environments and are passionate about delivering top-tier service. What You'll Do: - You will handle inbound and outbound customer inquiries with professionalism and empathy. - You will resolve customer issues promptly, ensuring a positive experience. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with internal teams to address and escalate complex issues. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing customer feedback. - You will meet or exceed individual and team performance goals. - You will participate in training sessions to enhance your skills and knowledge. What You Bring: - You have at least 1-2 years of experience in a customer service role. - You possess excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work independently and as part of a team. - You are adaptable to various work environments including remote, hybrid, or on-site. Bonus Points If You Have: - Experience in contract-to-hire positions. - Familiarity with customer service metrics and KPIs. - Multilingual abilities. - Previous experience in a call center or similar fast-paced environment. What We Offer: - We offer flexible work arrangements including remote, hybrid, and on-site options. - We offer competitive compensation and opportunities for contract-to-hire transitions. - We offer comprehensive training and professional development programs. - We offer a supportive and inclusive company culture. - We offer employee wellness and engagement initiatives. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page or contact our recruitment team at careers@axelonservices.com. We look forward to hearing from you!