Axelon Services Corporation

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Axelon Services Corporation is a leading provider of innovative business solutions, dedicated to delivering exceptional customer experiences across various industries. With a commitment to fostering a collaborative and inclusive work environment, Axelon Services empowers its employees to grow professionally while making a meaningful impact. Role Overview: As a Customer Service Representative at Axelon Services Corporation, you will be the frontline ambassador for our clients, ensuring customer satisfaction through effective communication and problem-solving. This role is designed for individuals who thrive in dynamic environments and are passionate about delivering top-tier service. What You'll Do: - You will handle inbound and outbound customer inquiries with professionalism and empathy. - You will resolve customer issues promptly, ensuring a positive experience. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with internal teams to address and escalate complex issues. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing customer feedback. - You will meet or exceed individual and team performance goals. - You will adapt to various communication channels including phone, email, and chat. What You Bring: - Minimum of 1-2 years of experience in a customer service role. - Strong verbal and written communication skills. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills with a customer-centric approach. - Flexibility to work on-site, hybrid, or remote depending on location. Bonus Points If You Have: - Experience in contract-to-hire positions. - Familiarity with call center operations. - Bilingual abilities. - Previous experience in a technology or service-oriented industry. What We Offer: - We offer competitive salary and benefits packages. - We offer flexible work arrangements including remote options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.axelonservices.com/careers. We look forward to hearing from you!