Axelon Services Corporation

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Axelon Services Corporation is a leading provider of innovative staffing and workforce solutions, dedicated to connecting talented professionals with top-tier companies across various industries. With a commitment to excellence and a focus on employee growth, Axelon fosters a supportive and dynamic work environment. Role Overview: As a Customer Service Representative at Axelon Services Corporation, you will be the frontline ambassador for our clients, delivering exceptional service and support to customers. This role is designed to ensure customer satisfaction through effective communication, problem-solving, and timely resolution of inquiries. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, or chat. - You will resolve customer issues by identifying problems and providing appropriate solutions. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to escalate and resolve complex issues. - You will provide product and service information to customers to enhance their experience. - You will follow up with customers to ensure their issues are fully resolved. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will adhere to company policies and procedures to maintain service quality. What You Bring: - You bring at least 1-2 years of experience in a customer service role. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are proficient with customer service software and Microsoft Office Suite. - You demonstrate the ability to work independently and as part of a team. Bonus Points If You Have: - Experience in a contract-to-hire environment. - Familiarity with remote work tools and best practices. - Previous experience in a call center or similar fast-paced environment. - Bilingual abilities or additional language skills. What We Offer: - We offer flexible work arrangements including on-site, hybrid, and remote options. - We offer opportunities for career growth and professional development. - We offer competitive compensation and benefits packages. - We offer a supportive and inclusive company culture. - We offer access to employee wellness programs and resources. Ready to Apply? Submit your resume and cover letter through our online application portal or contact our recruitment team at careers@axelonservices.com to start your journey with Axelon Services Corporation.