Axelon Services Corporation

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Axelon Services Corporation is a leading provider of customer support solutions, dedicated to delivering exceptional service experiences to clients across various industries. With a strong commitment to innovation and employee development, Axelon fosters a collaborative and dynamic work environment. Role Overview: As a Customer Service Representative, you will be the frontline ambassador for Axelon, providing timely and effective support to customers. This role is designed for individuals who thrive in a fast-paced environment and are passionate about helping others. What You'll Do: - You will handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - You will resolve customer issues efficiently, ensuring high satisfaction and retention. - You will document all interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to address complex customer needs. - You will participate in ongoing training sessions to stay updated on product knowledge and service protocols. - You will assist with system testing and support during scheduled outages as needed. - You will maintain compliance with company policies and regulatory requirements. What You Bring: - You bring at least 1-2 years of experience in a customer service or call center role. - You have excellent communication skills, both verbal and written. - You are proficient with basic computer applications and CRM software. - You demonstrate strong problem-solving abilities and a customer-first mindset. - You are able to work independently in a remote setting after training. - You are located within 50 miles of Warwick, RI, and can attend in-person training and occasional office visits. Bonus Points If You Have: - Experience working in a remote customer service environment. - Familiarity with technical support or troubleshooting. - Bilingual abilities or additional language skills. - Previous experience with system outage support or IT coordination. What We Offer: - We offer competitive hourly pay ranging from $18 to $20. - We offer comprehensive training to set you up for success. - We offer a flexible remote work arrangement after training. - We offer opportunities for career growth and skill development. - We offer a supportive team culture focused on collaboration and respect. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our hiring team at careers@axelonservices.com. We look forward to hearing from you!