Axelon Services Corporation

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Axelon Services Corporation is a leading provider of customer support solutions, dedicated to delivering exceptional service experiences to clients across various industries. With a strong commitment to innovation and employee development, Axelon fosters a collaborative and dynamic work environment. Role Overview: As a Customer Service Representative, you will be the frontline ambassador for Axelon, providing timely and effective support to customers. This role is designed for individuals who thrive in a fast-paced environment and are passionate about helping others. What You'll Do: - You will handle inbound customer inquiries via phone, email, and chat with professionalism and empathy. - You will resolve customer issues efficiently, ensuring high satisfaction and retention. - You will document all interactions accurately in the company’s CRM system. - You will participate in training sessions held in person at the Warwick, RI office. - You will be available to work remotely after training, with occasional in-office presence for system outages or special requests. - You will collaborate with team members and management to improve service processes. - You will maintain up-to-date knowledge of company products and services. What You Bring: - You have at least 1-2 years of experience in customer service or a related field. - You possess excellent communication skills, both verbal and written. - You are comfortable using CRM software and other customer support tools. - You demonstrate strong problem-solving abilities and patience. - You are located within 50 miles of Warwick, RI, and can attend in-person training and occasional office days. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with technical support or troubleshooting. - Bilingual abilities or multilingual skills. - Previous experience in a fast-paced call center environment. What We Offer: - We offer competitive hourly pay ranging from $18 to $20. - We offer comprehensive training to set you up for success. - We offer a flexible remote work arrangement after training. - We offer opportunities for career growth and skill development. - We offer a supportive team culture focused on collaboration and respect. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining Axelon Services Corporation. We look forward to hearing from you!