Avetta

Compensation

Full Description

Summary The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers. After the initial 4-8 week training period in office, this role would require a hybrid work schedule in our Houston office (Tues-Thur in office, Mon/Fri work from home). This position will start on October 27th, 2025. Pay rate: $16.00/hour USD Essential Duties And Responsibilities • Provide professional support to all Avetta customers • Help end-users navigate the Avetta Cloud Application • Verify technical documents submitted by end users • Ability to resolve complex issues with focus on customer experience • Interact directly with Avetta customers through telephone, email and chat • Prioritize and resolve customer needs • Accurately verify details on regulatory documents • Support and explain customer billing and subscription terms • Record details of interactions in Service Cloud (SFDC) • Provide necessary outbound follow-up, both via phone and email • Communicate and coordinate with internal departments • Work as a team and be a positive addition to Avetta’s culture • Performs other duties as assigned • May be required to attend training, meetings, or seminars Ideal Qualifications • Call center experience is a plus • Excellent communication skill – both written and orally • Working PC knowledge, windows preferred and related applications • An affinity for learning online software systems • Interpersonal skills • Problem analysis and problem-solving • Attention to detail and accuracy • Adaptability • Self-Motivated • Stress tolerance • Ability to learn and apply new information or skills