Averro

Compensation

Full Description

Customer Center Specialist Location: Renton, WA. Type: contract to hire Pay: $29-34/hr. Benefits: Medical insurance, 401K, sick leave, and EAP. Requisition Summary As a Customer Center Specialist, you will deliver excellent service by quickly identifying and deploying the best resources for customer needs. You’ll coordinate emergency roadside service through our service provider network, support dealers, and keep drivers moving. This role offers valuable front-line experience, daily interaction with essential drivers, and the opportunity to make a positive impact on the supply chain. Job Functions / Responsibilities • Determine and deploy the appropriate service resource. • Monitor job progress and provide timely updates to customers. • Document all details of each incident. • Communicate effectively with team members to ensure customer needs are met. • Establish and confirm method of payment. • Provide feedback to dealers, customers, and internal teams. • Schedule non-emergency service and support contract maintenance customers. Qualifications • Bachelor’s degree or actively pursuing, preferred • Excellent communication and customer service skills • Ability to remain professional in difficult situations • Mechanical aptitude (truck knowledge helpful but not required) • Strong PC and organizational skills • Self-starter able to work independently • Flexible schedule, including nights, weekends, or holidays • Bilingual (Spanish, French, or Punjabi) a plus • Experience with Salesforce or other CRM systems a plus Competencies • Integrity • Adaptability • Results-Driven • Collaboration & Influence • Innovation & Quality Focus • Execution Management • Sound Judgment WHY AVERRO? Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting and technology services that propel businesses and careers forward. We live by our ethos: Family First | Be Uncommon | Culture Wins. These values show in our commitment to client satisfaction, timely support, unmatched consultant care. Our Aim – Your Ascent. Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.