Automatize Logistics, LLC

Compensation

Full Description

Company Information: LogistixIQ, a d/b/a of Automatize Logistics, LLC, is a leading logistics software provider focused on optimizing bulk transportation, inventory supply, and dispatch operations. Our flagship platform empowers dispatchers, carriers, and operators to manage real-time frac sand logistics, predict consumption rates, track assets via BLE and QR technology, and reduce NPT through data-driven decision-making. We support customers with automation tools, analytics, and AI-enhanced dispatch workflows that deliver unmatched visibility and operational efficiency. LogistixIQ is now a brand of Linqx software, a Wilks Brothers company, who purchased Automatize Logistics, LLC in 2025. Please Note: We do not offer visa sponsorship for this role. Website: Transportation Management Solutions | LogistixIQ Position Summary: This Customer Engagement Analyst role focuses on advancing logistics intelligence with agentic and generative AI tailored to the bulk haulage market. The position supports customer experience by driving data-informed insights, including customer health scoring, QBRs, product development, and AI strategy. Sitting on the Customer Engagement team and working cross-functionally with Technology leadership, it’s an opportunity for an early-career, data-driven professional passionate about improving customer outcomes and innovation within industries such as oil & gas, construction, mining, and agriculture. This role is full-time, on-site 5 days a week. Key Roles / Responsibilities: • Analyze customer behavior, fleet operations, and KPI trends using Python, SQL, and visualization tools to deliver proactive recommendations to clients and the company. • Create structured client focused dashboards using the templates already existing in the platform and enabling agentic AI and growing into generative capabilities. • Create executive-ready presentations for customer QBRs in support of the Director of Customer Engagement. • Identify system enhancements based on recurring themes in customer and platform operational data. • Surface insights that advocate for customers and challenge internal assumptions, tied to proactive functional recommendations with underlying data • Build data backed narratives that connect insights to business impact (cost, efficiency, NPT reduction) in a story-telling fashion • Collaborate with the team to ensure data insights inform product strategy and roadmap. • Triage and assign customer support tickets to the appropriate teams and harvest the data for recommendations on improving the company, customer and technical operations • Partner with the Technology team to assess data readiness for AI/ML use cases. • Clean, analyze and deliver data to the technical team to be leveraged for product build and AI enhancements. • Contribute to the development of agentic and generative AI applications using customer data. • Translate platform data into insights that shape AI development priorities. • Support automation of customer experience tasks through applied AI solutions. Required Education, Experience, and Qualifications: • Bachelor’s degree in Data Science, Statistics, Computer Science, Engineering, or a related field. • 1–3 years of experience in analytics, data science, or similar (internships welcome). • Proficiency in Python, SQL, and working with JSON-structured data. • Familiarity with JavaScript and AWS Lambda environments is a plus. • Strong data storytelling skills using PowerPoint, Canva or similar tools. • Clear communicator with a customer-first, service-oriented mindset. • Entrepreneurial spirit and a passion for learning, growth, and innovation. • An understanding of using AI to “Vibe” code small proof of concepts around data identified opportunities in an Agile methodology. Working Conditions: • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift 15 pounds at times. • Positions self to install equipment, including under desks. • Moves throughout the building to access files. • Must be able to comprehend and follow written and oral instructions. • Must be able to complete tasks even with frequent interruptions. • Must be able to use discretion and independent judgment as needed. • Must be able to speak clearly on the phone and to fellow workers. Benefits: • Competitive Compensation Package • Medical + Dental + Vision Coverage • 401K + Company Match • Life Insurance + Long Term Disability Coverage – 100% Company Paid • Health Savings Account (HSA) • Gym Reimbursement Program • Tuition Reimbursement Program • Wellness Check Program - Insurance Premium Discounts • EAP Resources • Paid Holidays • Paid Time Off (PTO) This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible. I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation. #LOGISTIXIQ#LI-ONSITE#LI-AD1