AutoMarket

Compensation

Full Description

Description: • Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails. • Address and resolve client issues, concerns, and inquiries with outstanding customer service. • Facilitate internal client processes such as client onboarding, offboarding, billing, and invoicing. • Perform routine administrative tasks including daily job board postings using provided templates and guidelines. • Learn different areas of the business, fill operational gaps, and train/mentor new team members as we scale. • Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors. • Assist with various administrative tasks, collaborations, and internal projects (process documentation, SOP's, training manuals, routine reporting, etc). Requirements: • 4+ years of customer service experience required (B2B preferred) • 2+ years of full-time remote experience required (hybrid/covid not applicable) • Proven ability to understand customer needs, solve problems, and own issues end-to-end • Bachelor’s Degree or equivalent professional experience required • Exceptional verbal, written, and interpersonal communication skills • Calm, empathetic temperament and communication style • Extremely organized and reliable with phenomenal attention to detail • Working at-home computer with reliable high-speed internet (50 Mbps+) • Technically adept with proficiency in CRM’s, Microsoft Office, etc. Benefits: • Competitive pay plan with ample opportunity for growth • Freedom to work from home without micromanagement • Comprehensive benefits and employee perks package • Paid vacation/PTO + paid holidays • Monthly home internet and equipment allowance • Unmatched career growth and advancement opportunities • Standard 5-day work week w/ no weekends • Company-sponsored 401(k) retirement plan • Annual $250 stipend to support any home office needs • Work with modern, cutting-edge tools and tech including AI • Healthy work-life balance w/ flexible work schedules • And so much more!