via Remote Rocketship
$0K - 0K a year
Lead and manage daily operations of digital account management teams, optimize account lifecycle strategies, and ensure high-quality product curation and team collaboration.
Experience with high-volume account processes, digital environment management tools, multi-account security systems, and managing technical teams, with strong communication and analytical skills.
Job Description: • Lead & Manage Daily Operations • Platform Account Operations Team — responsible for the preparation, lifecycle management, and maintenance of operational accounts on various digital and social media ecosystems. • Strategic Product Curation Team — responsible for discovering and validating high-potential products on leading global e-commerce marketplaces. • Oversee 2 operational departments: • Plan, prioritize, and coordinate daily workloads. • Ensure Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and deadlines are consistently achieved. • Optimize Platform Account Readiness • Develop and maintain lifecycle strategies for high-volume operational accounts, including initial setup and preparation. • Diagnose, troubleshoot, and resolve complex account challenges, restrictions, and behavioral issues related to platform policy. • Ensure the required inventory of operational accounts is maintained. • Work closely with engineering teams to align account behavior with operational support infrastructure. • Track key performance metrics such as account readiness success rate, longevity, platform compliance rate, and throughput. • Improve Strategic Product Curation Quality • Build and maintain clear guidelines and methodologies for identifying high-potential e-commerce products. • Monitor team performance and daily output quality. • Ensure product research relevance and alignment with current e-commerce market trends. • Cross-Team Collaboration • Act as a communication bridge between operational and technical teams. • Communicate operational bottlenecks, changes in platform behavior, and opportunities for process improvement. • Participate in strategic discussions and implement high-level operational decisions. Requirements: • Required. Experience with high-volume account lifecycle processes, including initial setup and maintenance. • Required. Experience working with proxies, VPNs, Geo positioning emulation technologies. • Required. Experience working in Google Sheets/Excel. • Experience with systems designed for the simulation or management of multiple digital user environments (e.g., emulators, sandboxed environments) will be a huge plus. For example, Genymotion, Genymotion SaaS or their alternatives (AWS Device Farm, BrowserStack) • Experience with specialized multi-account management and security systems will be a huge plus. For example, Multilogin, Dolphin. • Experience managing operational or technical teams (3+ years). • In-depth understanding of digital platform ecosystems, account behavior, and high-volume operational demands. • English: Upper Intermediate or higher. This is the main language you will communicate with your team; • Russian (not required, but will be a plus - to communicate with developers team); • Strong teamwork and leadership abilities; • Excellent communication and cross-functional collaboration skills; • High sense of responsibility and ownership over operational success; • Strong analytical and complex problem-solving skills. Benefits: • Health insurance • Flexible working hours • Professional development opportunities
This job posting was last updated on 1/7/2026