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Autodesk

Autodesk

via Remote Rocketship

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Technical Success Manager – NAMER Adoption

Anywhere
Full-time
Posted 2/20/2026
Verified Source
Key Skills:
SaaS product operations
Technical support and troubleshooting
Data analysis and dashboard creation

Compensation

Salary Range

$84000K-151250K a year

Responsibilities

Support customer success and digital transformation by leveraging technical knowledge and building workflows and dashboards.

Requirements

Requires 5+ years in AEC industry or technology, SaaS knowledge, change management experience, and data analytics skills.

Full Description

Job Description: • Maintain a broad, up-to-date understanding of the AEC industry, adjacent technologies, and market trends to effectively position the value of Autodesk Construction Cloud • Maintain a deep, working knowledge of AEC industry processes and workflows (particularly focused on Construction), including the operational challenges customers face and the technologies used to address them • Serve as a subject matter expert in Autodesk Construction Cloud, including all platform capabilities, limitations, and integration possibilities, confidently challenging customers’ status quo through technical analysis, solution design, and demonstrations • Discover customer business and technical processes, workflows, and requirements to build trusted advisor relationships and support customers in their digital transformation journey • Develop and build processes, workflows, dashboards, and reporting that enable organizations to adopt and unlock value in Autodesk Construction Cloud • Align with best practices for digital transformation and change management, empowering customers to implement improved processes and workflows • Partner with Customer Success Managers to execute deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered • Support customer success planning engagements by mapping customer business initiatives to Autodesk Construction Cloud capabilities and industry best practices • Share best practices, competitive insights, innovation, success stories, and lessons learned with the broader Customer Success organization • Leverage social media networks and public forums to build personal and Autodesk brand presence, establish credibility, and promote Autodesk solutions Requirements: • 5+ years of experience in the AEC industry and/or AEC technology industry • General understanding of SaaS technology and software adoption • Experience leading or supporting successful technology change management initiatives and implementations • Confidence in compiling platform data analytics and dashboards • Forward-thinking mindset with a passion for advancing the industry through technology • Ability to travel as required to support customer engagements and internal collaboration Benefits: • Health and financial benefits • Time away and everyday wellness

This job posting was last updated on 2/25/2026

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