Authenticom

Compensation

Full Description

Customer Success Manager-Remote Opportunity Authenticom Inc-The business behind the automotive business! Remote | Full-Time If you’re energized by building deep customer relationships, driving product adoption, and shaping long-term partnerships, this role offers the perfect blend of strategic customer success leadership, account management, and technical program oversight. Authenticom Inc seeking a high-impact Customer Success Manager who will own a portfolio of key customer and vendor relationships, ensuring exceptional satisfaction, retention, and expansion. You’ll serve as the primary point of contact for assigned accounts, proactively identifying opportunities to increase value, optimize solutions, and unlock new revenue. This is a role for someone who anticipates needs before they surface, removes roadblocks with ease, and thrives in a fast-paced, customer-centric environment. ---------------------------------------- WHAT YOU’LL DO CUSTOMER SUCCESS & REVENUE GROWTH * Achieve or exceed assigned revenue quotas through effective customer success strategies * Identify upsell and cross-sell opportunities to maximize account growth * Build strong internal and external relationships to deepen account penetration and minimize lost business * Drive profitable expansion across your book of business STRATEGIC RELATIONSHIP MANAGEMENT * Develop and maintain strong relationships with key stakeholders and executive sponsors * Serve as the trusted advisor and primary liaison between customers and internal teams * Conduct Quarterly Business Reviews (QBRs) to align on goals, performance, and future initiatives * Strengthen customer loyalty through proactive engagement and value-driven conversations PROGRAM & PROJECT LEADERSHIP * Oversee onboarding, training, and implementation for new vendor/OEM partnerships and programs * Manage special customer requests, including product enhancements, contract updates, and new solution launches * Ensure all deliverables meet quality standards and are completed within SLAs * Provide strategic guidance on product enhancements and communicate technical roadmaps CUSTOMER RETENTION & PRODUCT ADOPTION * Monitor product usage trends and proactively address declining engagement * Implement retention strategies to minimize churn and ensure customer satisfaction * Resolve pain points quickly by coordinating with cross-functional teams * Use insights and data to guide customer decision-making and optimize program direction OPERATIONAL EXCELLENCE * Track and analyze key account metrics, maintaining accurate CRM documentation * Collaborate with sales, product, engineering, and support teams to elevate the customer experience * Stay informed on industry trends, competitive dynamics, and product updates to serve as a knowledgeable advisor ---------------------------------------- WHO THRIVES HERE This role is ideal for someone who: * Loves building relationships that translate into measurable customer and business impact * Navigates complex customer environments with confidence and clarity * Balances strategic thinking with hands-on execution * Enjoys influencing product direction and shaping customer outcomes * Thrives where customer success, product adoption, and revenue growth intersect ---------------------------------------- We offer a full suite of benefits including medical, dental, and vision along with paid holidays, time off for volunteering, wellness activities, and your birthday!  Authenticom believes in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued, and diversity is celebrated. All applicants must prove eligibility to work in the United States or Canada (no Visa sponsorship).