AT&T

Compensation

Full Description

Job Title: Customer Sales and Service Call Center Representative - Hybrid Company Overview: AT&T is a leading global telecommunications company committed to connecting people and businesses through innovative technology and exceptional service. With a strong presence across the United States, AT&T fosters a dynamic and inclusive work environment that encourages growth and development. Role Overview: As a Customer Sales and Service Call Center Representative, you will play a vital role in delivering outstanding customer experiences by assisting clients with their sales and service needs. This hybrid role combines in-center and remote work, providing flexibility while maintaining a strong connection to the team. What You'll Do: - You will handle inbound customer calls, addressing inquiries and resolving issues efficiently. - You will provide product and service information to help customers make informed decisions. - You will process orders, payments, and service requests accurately. - You will identify sales opportunities and promote relevant products and services. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with team members and management to meet performance goals. - You will adapt to changing policies and procedures to ensure compliance. - You will contribute to a positive customer experience by demonstrating empathy and professionalism. What You Bring: - You have at least 1-2 years of experience in customer service or call center roles. - You possess strong communication and interpersonal skills. - You are comfortable using computer systems and software to manage customer information. - You demonstrate problem-solving abilities and attention to detail. - You can work a flexible schedule, including evenings and weekends as needed. Bonus Points If You Have: - Experience in telecommunications or sales environments. - Bilingual abilities to assist a diverse customer base. - Familiarity with CRM software and call center technologies. - Proven track record of meeting or exceeding sales targets. What We Offer: - We offer a hybrid work schedule with 3-4 days in-center and 1-2 days remote. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive workplace culture. - We offer access to employee benefits including health, dental, and retirement plans. Ready to Apply? Submit your application through the AT&T careers website and join a team dedicated to delivering exceptional customer service and innovative solutions.