AT&T

Compensation

Full Description

Job Title: Customer Sales and Service Call Center Representative - Hybrid Company Overview: AT&T is a leading telecommunications company dedicated to connecting people and businesses through innovative technology and exceptional service. With a strong commitment to customer satisfaction and community engagement, AT&T continues to shape the future of communication. Role Overview: As a Customer Sales and Service Call Center Representative, you will play a vital role in delivering outstanding customer experiences by assisting with sales inquiries and service needs. This hybrid position allows you to work both onsite and remotely, providing flexibility while maintaining high-quality support. What You'll Do: - You will handle inbound customer calls, addressing sales questions and service issues with professionalism and efficiency. - You will provide product information and recommend solutions tailored to customer needs. - You will process orders, payments, and service requests accurately and promptly. - You will troubleshoot basic technical problems and escalate complex issues as needed. - You will maintain detailed records of customer interactions and transactions. - You will meet or exceed individual and team performance goals. - You will collaborate with team members and management to improve service delivery. - You will adapt to changing processes and technologies to enhance customer satisfaction. What You Bring: - You have at least 1-2 years of experience in customer service or sales, preferably in a call center environment. - You possess excellent communication skills, both verbal and written. - You are comfortable using computer systems and software to manage customer information. - You demonstrate strong problem-solving abilities and a customer-focused mindset. - You are able to work a flexible schedule, including evenings and weekends. Bonus Points If You Have: - Experience with telecommunications products and services. - Familiarity with CRM software and call center technologies. - Bilingual abilities to support diverse customer populations. - Previous experience working in a hybrid or remote work setting. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for career growth and professional development. - We offer a supportive work environment with flexible hybrid scheduling. Ready to Apply? To join our team, please submit your application through the AT&T careers website. We look forward to reviewing your qualifications and potentially welcoming you to our dynamic team.