AT&T

Compensation

Full Description

Job Title: Customer Sales and Service Call Center Representative - Hybrid Company Overview: AT&T is a leading global telecommunications company committed to connecting people and businesses through innovative technology and exceptional service. With a strong presence across the United States, AT&T fosters a dynamic and inclusive work environment that encourages growth and development. Role Overview: As a Customer Sales and Service Call Center Representative, you will play a vital role in delivering outstanding customer experiences by assisting clients with their sales and service needs. This hybrid role combines in-center and remote work, offering flexibility while maintaining a strong connection to the team. What You'll Do: - You will handle inbound customer calls, providing timely and accurate information about products and services. - You will assist customers with billing inquiries, service issues, and technical support. - You will identify sales opportunities and promote AT&T products and services to meet customer needs. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with team members and management to resolve complex customer issues. - You will adhere to company policies and procedures to ensure compliance and quality standards. - You will participate in ongoing training to stay current with product knowledge and customer service techniques. - You will work both onsite at the Evansville, IN location and remotely, adapting to a hybrid work schedule. What You Bring: - You have at least 1-2 years of experience in customer service or call center environments. - You possess strong communication and interpersonal skills to effectively engage with customers. - You are comfortable using computer systems and software to manage customer information. - You demonstrate problem-solving abilities and a customer-focused mindset. - You are able to work flexible hours, including evenings and weekends as needed. - You have reliable transportation to report to the Evansville, IN center 3-4 days per week. Bonus Points If You Have: - Experience in telecommunications or sales roles. - Familiarity with CRM software and call center technologies. - Bilingual skills to support diverse customer populations. - Previous experience working in a hybrid or remote work environment. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay to support work-life balance. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive workplace culture. Ready to Apply? Submit your application through the AT&T careers website or contact our Evansville center directly to learn more about this exciting opportunity.