AT&T

Compensation

Full Description

Job Title: Customer Sales and Service Call Center Representative - Hybrid Company Overview: AT&T is a leading telecommunications company dedicated to connecting people and businesses through innovative technology and exceptional service. With a strong commitment to customer satisfaction and community engagement, AT&T offers a dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Sales and Service Call Center Representative, you will play a vital role in delivering outstanding customer experiences by assisting with sales inquiries and service needs. This hybrid position allows you to work both onsite and remotely, providing flexibility while maintaining high-quality service standards. What You'll Do: - You will handle inbound customer calls, addressing sales and service inquiries with professionalism and efficiency. - You will provide accurate information about products, services, and promotions to help customers make informed decisions. - You will resolve customer issues promptly, ensuring satisfaction and retention. - You will document customer interactions and transactions accurately in the system. - You will collaborate with team members and supervisors to meet performance goals and improve processes. - You will maintain knowledge of company policies, procedures, and industry trends. - You will work onsite 3-4 days per week at the Evansville, IN location and remotely 1-2 days per week. - You will adhere to scheduled office hours, which operate 7 days a week from 8 AM to 10 PM. What You Bring: - You have at least 1-2 years of experience in customer service or sales, preferably in a call center environment. - You possess excellent communication and interpersonal skills. - You are comfortable using computer systems and technology to manage customer interactions. - You demonstrate strong problem-solving abilities and a customer-focused mindset. - You are able to work a flexible schedule, including evenings and weekends as needed. - You are reliable and able to commute to the Evansville, IN location as required. Bonus Points If You Have: - Experience with telecommunications products and services. - Bilingual skills to assist a diverse customer base. - Previous experience working in a hybrid or remote work setting. - Familiarity with CRM software and call center technologies. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer a 401(k) retirement savings plan with company match. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. Ready to Apply? To apply, please visit the AT&T careers website and submit your application for the Customer Sales and Service Call Center Representative - Hybrid position. We look forward to hearing from you!