AT&T

Compensation

Full Description

Job Title: Customer Sales and Service Call Center Representative - Hybrid Company Overview: AT&T is a leading global telecommunications company committed to connecting people and businesses through innovative technology and exceptional service. With a strong presence across the United States, AT&T fosters a dynamic and inclusive work environment that encourages growth and development. Role Overview: As a Customer Sales and Service Call Center Representative, you will play a vital role in delivering outstanding customer experiences by assisting clients with their sales and service needs. This hybrid position allows you to work both onsite and remotely, providing flexibility while maintaining high-quality service standards. What You'll Do: - You will handle inbound customer calls, addressing inquiries and resolving issues efficiently. - You will assist customers with product sales, upgrades, and service plan selections. - You will provide accurate information about AT&T products, services, and promotions. - You will troubleshoot service problems and coordinate with technical teams as needed. - You will maintain detailed records of customer interactions and transactions. - You will meet or exceed individual and team performance goals. - You will adapt to a flexible schedule, including evenings and weekends. - You will contribute to a positive team environment and uphold AT&T’s customer service standards. What You Bring: - Minimum of 1-2 years of experience in customer service or sales, preferably in a call center environment. - Strong communication skills, both verbal and written. - Ability to multitask and manage time effectively in a fast-paced setting. - Proficiency with computer systems and customer relationship management (CRM) software. - Problem-solving skills and a customer-focused attitude. - Availability to work flexible hours, including evenings and weekends. Bonus Points If You Have: - Experience with telecommunications products and services. - Bilingual abilities, especially in Spanish. - Previous experience working in a hybrid or remote work environment. - Familiarity with AT&T’s product offerings and promotions. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive workplace culture. Ready to Apply? To apply, please visit the AT&T careers website and submit your application for the Customer Sales and Service Call Center Representative - Hybrid position. We look forward to hearing from you!