AT&T

Compensation

Full Description

Job Title: Customer Sales and Service Call Center Representative - Hybrid Company Overview: AT&T is a leading global telecommunications company committed to connecting people and businesses through innovative technology and exceptional service. With a strong presence across the United States, AT&T fosters a dynamic and inclusive work environment that encourages growth and development. Role Overview: As a Customer Sales and Service Call Center Representative, you will play a vital role in delivering outstanding customer experiences by assisting clients with their sales and service needs. This hybrid role combines in-center and remote work, providing flexibility while maintaining a high level of customer engagement. What You'll Do: - You will handle inbound customer calls, addressing inquiries and resolving issues efficiently. - You will promote and sell AT&T products and services tailored to customer needs. - You will maintain accurate customer records and document interactions in the system. - You will collaborate with team members and management to meet performance goals. - You will stay informed about product updates, promotions, and company policies. - You will provide exceptional service to enhance customer satisfaction and loyalty. - You will manage time effectively to balance in-center and remote work responsibilities. What You Bring: - Minimum of 1-2 years of experience in customer service or sales, preferably in a call center environment. - Strong communication skills with the ability to listen actively and convey information clearly. - Proficiency with computer systems and CRM software. - Ability to work a flexible schedule, including evenings and weekends. - Problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience with telecommunications products and services. - Bilingual abilities to support diverse customer populations. - Previous experience working in a hybrid or remote work setting. - Familiarity with sales techniques and upselling strategies. What We Offer: - We offer a hybrid work schedule combining in-center and remote work for flexibility. - We offer competitive pay and performance-based incentives. - We offer comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career advancement and professional development. - We offer a supportive team environment that values diversity and inclusion. Ready to Apply? Submit your application through the AT&T careers website and join a team dedicated to delivering exceptional customer experiences in a flexible work environment.