ATLAS ANALYTICS

Compensation

Full Description

📍 Remote | Full-time | German Speaker Preferred | Strategic Builder Role About ATLAS ANALYTICS ATLAS ANALYTICS helps B2B tech companies grow smarter and faster through intelligent outbound sales, high-impact lead generation, and scalable pipeline systems. Clients trust us as their external growth engine—driving predictable pipeline while they focus on closing deals. Now we’re looking for a Senior Client Success Manager (Team Lead) to help us scale our CS function from the ground up—someone who’s ready to take full ownership, build processes, and eventually grow a team. This role is for a builder. Not just a relationship manager—but someone who can optimize delivery, own outcomes, and act as a strategic operator between clients and internal teams. What You’ll Do Own Client Success End-to-End: • Onboard new clients and lead strategic kickoff workshops (ICP, messaging, GTM planning) • Run monthly strategy calls and reviews—synthesize campaign performance and offer clear, honest recommendations • Build long-term trust through proactive communication, strategic guidance, and tangible results Act as a Strategic Partner: • Work cross-functionally with SDRs, Growth Consultants, Copywriters, and Founders • Connect the dots between client strategy and campaign execution • Be candid with clients—challenge assumptions, ask tough questions, and bring clarity Build and Scale the CS Function: • Create playbooks, workflows, and SOPs that make onboarding, reporting, and retention seamless Implement scalable systems using automation tools and integrations • Lay the foundation to eventually hire, coach, and lead a growing CSM team Drive Internal Ops and Retention: • Gather feedback, suggest improvements, and ensure our delivery stays high-performing as we scale • Own client retention metrics and drive upsells in collaboration with the sales team • Conduct experience check-ins and request testimonials, case studies, or referrals where appropriate Who You Are You're not here to "manage accounts." You're here to build. • You've worked in client-facing roles (Client Success, Account Manager, Strategy Consultant) • You’re familiar with B2B lead generation, outbound campaigns, and customer-facing ops • You can speak with confidence to founders, CMOs, GTM leads, and help guide their strategy • You’re process-minded—you think in playbooks, SOPs, and scalable systems • You don’t wait to be told what’s broken—you identify it, fix it, and document the solution • You’re not afraid to push back when it’s in the best interest of the client or team • You’re fluent in English (German a strong bonus) Why Join ATLAS ANALYTICS • Ownership from Day One – You’ll run your own client portfolio and shape how we deliver • Builder’s Role – Be the architect of our CS function—what you build here lasts • Fast-Paced, Global Team – Collaborate across functions, clients, and geographies • Remote & Flexible – Work from anywhere with autonomy over your schedule • Real Impact, No Bureaucracy – Your ideas matter. You’ll work directly with the founders • Upside & Growth Path – Grow into Head of Client Success or Operations Lead How to Apply We don’t care for generic CVs—we care about how you think. To apply: • Tell us why this role speaks to you—what excites you about building client success from scratch? • Share a quick video (Loom, YouTube, selfie): introduce yourself + one fun, creative, or proud moment you’ve led • Drop your LinkedIn, portfolio, or relevant experience if you’d like 👉 Apply Here: https://airtable.com/appfTd6vufYBjbJrg/shrJBsfyJOAFQyNT4?prefill_fldOAaQWBlhAiyJ9z=Senior%20Client%20Success%20Manager%20%28CSM%20Lead%29%20-%20ID-29&prefill_fldHzDHncygxCnD2d=ATLAS%20SalesOS&hide_fldHzDHncygxCnD2d=true Let’s build something high-performing, client-loved, and operationally scalable—together.