Atera

Compensation

Full Description

Description About Atera: Atera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world. Atera’s all-in-one AI-powered IT platform is revolutionizing the IT industry. By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps over 12,0000 companies achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes, faster. Atera’s team of passionate, dedicated, and committed individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive. We are looking for an Enterprise Customer Team Lead to join our New York Branch! The CS Team Lead directly manages 6 team members, responsible for Atera’s largest clients. The Enterprise CSM team is responsible for the success of the account, managing the partnership, monitoring, analyzing, and optimizing the data, and working towards quarterly targets and KPIs. As their team lead, you will be measured on the book of business of your entire team. This role reports to the Director of Customer Success. Responsibilities: Serve as a client-facing escalation point for Atera’s US clients, ranging from SMB, mid-market, Enterprise, and Strategic accounts Lead project management of Atera’s top clients Be your team members' “go-to person” personally and professionally. Hire, train, and mentor team members and provide professional guidance, including deliverables review and creating best practices. Evaluate and monitor ICs’ performance - provide ongoing and periodic constructive feedback Set short and medium-term professional and personal goal setting for ICs Listen to team members’ feedback and resolve/promptly resolve issues or conflicts. Take a leading role in promoting the group’s goals by implementing existing processes and creating deliverables. Ensure maximum alignment with and impact on clients’ business needs and the company's commercial goals, with all internal stakeholders. Manage all day-to-day team tasks with the highest degree of professionalism and service, ensuring all KPIs are met or exceeded. Requirements Requirements: 3-5 years of experience in managing teams in a business environment - must Experience in the IT Industry/adjacent industry Experience with a technical product Experience in working with an international company with teams overseas Exceeds in mentoring and coaching team members Able to deliver results under pressure Get things done approach Ability to establish and maintain cooperative working relationships with colleagues Positive, approachable, problem solver, team player, optimistic Excellent communication skills Organized and process-oriented with the ability to drive resolutions Strong understanding of business goals and standards for customer service & experience Benefits and compensation For this position, we offer a total annual salary of: $225,000 (base + variable). In addition Atera offers comprehensive Health and Vision benefits, 401K matching, and a generous PTO plan. At Atera, we operate under a hybrid model, allowing our employees the flexibility of three office days per week in our beautiful One Penn office, enabling collaboration and connection while also accommodating remote work arrangements. Dedicated to fostering a culture of equality, diversity, and inclusion, Atera is committed to eradicating discrimination in all its forms. We value the unique perspectives and contributions of each individual and strive to create an environment where all employees are empowered to thrive. Our recruitment process is merit-based, ensuring that qualified candidates are considered regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. We are dedicated to building a workforce that reflects the diversity of society and our customer base, and we are committed to creating an inclusive environment where every employee feels valued, respected, and empowered to excel. About Atera None