ATA ANALYTIQ LLC

Compensation

Full Description

Role: Business Analyst Location: Mostly Remote (Boston MA - to be comfortable with going into the office occasionally once a month possibly) Note: Combination should be BA + healthcare (payer) + IVR Key Responsibilities • Analyze and document business and functional requirements for healthcare IVR use cases (member and provider) • Partner with business stakeholders to define call flows, decision trees, prompts, menus, and transfer logic • Translate business needs into BRDs, FRDs, user stories, and acceptance criteria • Work closely with IVR platforms (e.g., NICE CXone, Avaya) to support: • Member authentication and validation • Coverage, claims, benefits, eligibility, referrals, and authorizations • Collaborate with technical teams on API integrations (Member Validate, Claims, Coverage, Eligibility, etc.) • Support test planning and validation, including reviewing test cases and assisting with defect triage • Participate in UAT, shakeout testing, and go-live readiness • Ensure requirements align with HIPAA and healthcare compliance standards • Act as a liaison between business, QA, and vendor teams to ensure clarity and alignment Required Skills & Experience • 6+ years of Business Analyst experience • Strong healthcare domain experience (payer or provider) • Hands-on experience with IVR / Contact Center solutions • Experience documenting end-to-end call flows and business rules • Understanding of REST APIs, service integrations, and downstream dependencies • Experience working in Agile / SAFe environments • Strong communication skills across business and technical stakeholders