X-Factor Consulting

Manage and configure Salesforce platforms, gather requirements, and collaborate with stakeholders to optimize CRM processes. | 5+ years of Salesforce admin experience, extensive Sales and Service Cloud knowledge, Flow Builder experience, and strong communication skills. | Our client is seeking a Salesforce & CRM Administrator for an excellent remote position located in the greater Atlanta area. This role will be a mix of 70% Salesforce ownership/admin and 30% business analysis for other enterprise applications. Responsibilities include: CRM/Salesforce: • Own platform roadmap, backlog, and stakeholder alignment • Configure/extend Sales/Service Cloud (security, layouts, automation) • Build no/low-code solutions • Partner with MSP for enhancements/integrations • Ensure data quality, security, and adoption • Provide Tier 2/3 support & training • Stay current on releases; pursue relevant certification Business Analysis: • Gather/document/prioritize requirements for non-CRM initiatives • Create BRDs, process flows, functional specs • Analyze processes; identify improvements/automation • Align with IT and Transformation executives and advise on capabilities Qualifications and Experience: Required • 5+ years Salesforce admin/configuration experience, hands-on with admin tasks and data hygiene • Extensive experience with Sales Cloud & Service Cloud • Flow Builder experience • Salesforce Certified Administrator • Strong Trailhead record • Experience developing Business Requirement Documents (BRDs) & translating needs to technical specifications • Manage third-party vendor/consultant relationships • Excellent communication, facilitation, and organizational skills, with the ability to manage multiple priorities across a matrix environment • Travel up to 10% Preferred • Bachelor's Degree in Computer Science or related, but will consider experience in lieu of degree. • Experience with Salesforce Maps, Manufacturing Cloud, or Field Service Lightning • Platform App Builder certification (or ability to obtain) • Visualforce, LWC, or Apex triggers • Familiarity with Tableau or Power BI • Salesforce Advanced Administrator • Consultant-level Salesforce certifications • Knowledge of Agile/Scrum