Workyard

Manage client renewals and upsells, develop deep customer understanding, communicate product value, and support customer retention. | At least 4 years of renewal experience with a track record of 100%+ net retention, experience in account management or customer success, and familiarity with Salesforce. | Workyard is a fast-growing venture backed startup that is developing an innovative workforce management platform for the construction market. In an industry where $300 billion is spent annually on labor, we are fundamentally changing the experience for companies and workers by adding trust, transparency, and technology to workforce management and enable smarter business decisions. As an Account Manager, you will be responsible for client upgrades and annual renewals, ensuring that we can capture and/or retain revenue at the most critical phases of the customer journey. You'll be an active player in our growth, working with your current book of business to maximise upgrades and customer growth. This is a remote role within the US, and requires full US working rights. Responsibilities • Consistently prospect your book to find opportunities to upsell and upgrade. • Develop a deep understanding of your customer pool. • Deeply understand and communicate product features, product positioning and the value proposition for customers • Perform live demos of new features and create sharable recordings • Communicate product updates, enhancements, and industry insights to clients • Provide customer support where needed to overcome objections for renewals and upgrades • Introduce customers to the referral program and build customer advocates. • Assist with inbound support channels Requirements • 4+ years of renewal experience with a track record of 100% or higher net retention • Experience working to target in an account management or customer success role • Experience with nurturing a pipeline of upgrades with current clients without sacrificing relationships • Salesforce experience