Willis Towers Watson (WTW)

Lead enterprise-wide delivery transformation integrating AI and process improvements. | Requires 15+ years leadership in GBS/shared services, AI implementation, and transformation in global enterprises. | We are seeking an executive to lead enterprise-wide GBS transformation through the integration of Delivery operations, Service Management and AI-driven innovations. This leader will define and lead the direction, governance, and operating model to deliver scalable, digital world class business processes that improve performance, experience, and efficiency across the organization. The ideal candidate is a forward-thinking strategist and operator who thrives at the intersection of business transformation, technology, human enablement, and CX. This role can be located anywhere with preference for candidates that can work or cross-over to work in US Eastern Time zone. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Key Responsibilities: Strategic Leadership • Develop and execute a multi-year delivery transformation roadmap that aligns enterprise priorities with GBS, GPO, Service Management, CX, and AI capabilities. • Establish a unified process governance model to ensure end-to-end process ownership, performance measurement, and continuous improvement. • Partner with executive leadership to embed AI and automation as foundational enablers of business agility and decision intelligence. Global Business Services & Process Excellence • Lead and support the design and optimization of GBS AI/automation delivery models, ensuring integration of global and regional processes across Finance and HR GBS operations. • Champion standardization and digitization of processes while balancing flexibility for local market needs. • Drive operational excellence through metrics-based management, process mining, and analytics. AI & Digital Enablement • Identify high-impact use cases for AI, generative AI, and intelligent automation to enhance productivity, experience, and data-driven insight. • Collaborate with technology and data teams to ensure responsible AI governance, model training, and value realization. • Lead organizational capability-building for AI adoption, change management, and digital fluency. Transformation & Change Management/Leadership • Serve as the lead for Change Management transformation initiatives, ensuring alignment and stakeholder engagement for launce excellence. • Embed a culture of innovation, agility, and accountability across business units and service centers. • Partner with HR and communications to drive change management and workforce transformation initiatives. The Requirements • Bachelor's degree required; MBA or advanced degree preferred. • 15+ years of progressive leadership experience across GBS, shared services, transformation, CX, and process excellence in a global enterprise. • Proven track record of leading enterprise-wide delivery transformation programs with measurable impact. • Experience implementing AI, automation, or advanced analytics in business operations. Critical Competencies • Deep expertise in end-to-end process delivery design. • Strategic thinker with strong operational and financial acumen. • Exceptional stakeholder management and influencing skills across global and matrixed organizations. • Strong change leadership and people development capabilities. • Demonstrated success in building cross-functional partnerships that drive innovation and performance. • Workforce planning expert to drive preparation for AI and Automation activities. This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation. Compensation The base salary compensation range being offered for this role is $150,000-$185,000 USD per year. This role is also eligible for an annual short-term incentive bonus Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off • Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets -

Lead complex data and project workstreams focused on pension risk transfer initiatives and retirement projects. | Requires pension risk transfer or actuarial consulting background, project leadership, client communication, mentoring, and financial acumen. | We are seeking a detail-oriented and strategic professional to lead data & complex project workstreams, focusing on pension risk transfer initiatives, including annuity purchases, plan terminations, and data assessments, but extending to complex retirement projects involving multiple workstreams and lines of business. This role involves end-to-end project management, technical skills, financial oversight, client engagement, and mentoring of junior team members. The ideal candidate will also support operational and sales activities, contributing to pricing, pipeline management, and financial reviews. The Requirements • Strong background in pension risk transfer, pension administration or actuarial consulting. • Proven experience in data management, project leadership, and client communication. • Ability to mentor and develop junior staff. • Analytical mindset with attention to detail and financial acumen. Compensation And Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offered for this role is $140,000 to $150,000 USD per year. The role is also eligible for an annual short-term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off • Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. Key Responsibilities • Lead the data workstream for annuity purchases, plan terminations, data assessments and remediations, including project management, financial management, client communication, and review and presentation of results • Solution and plan for complex retirement projects that involve multiple workstreams and internal teams. • Utilize technical and analytical skills to create solutions and project plans complete work that leverage junior team members • Mentor and train others regarding data workstreams for derisking transactions • Assist with operational support and sales, including pricing projects, managing pipeline, and overall financial review.

Manage client participation in industry surveys, deliver training on web-based tools, identify sales opportunities, and support survey growth within the Saudi Arabia market. | Experience in product sales and servicing, strong client relationship skills, ability to deliver training, and understanding of compensation planning using survey data. | The RDI Consultant will be responsible for supporting and growing the relationship with a portfolio of industry-specific clients within the Strategic and Enterprise client segment in the Kingdom of Saudi Arabia. Role will include understanding each client's annual compensation cycle in order to secure survey participation and supporting the client on utilization of our surveys and software as an important component to their compensation planning efforts. In addition, the job holder will also deliver training on our client web-based delivery and analytics tools and client webinars and other relationship-expanding duties as required. This position requires product sales and servicing experience, a high desire to learn, self-motivation, and an in-depth understanding of how our survey data influences compensation planning. RESPONSIBILITIES Relationship Building & Client Servicing • Manage participation process for a portfolio of clients within industry sectors • Assist with job matching, data submission, and interpretive/utilization assistance • Respond to second level queries and more complex questions Identify Additional Sales Opportunities • Identify opportunities to increase sales emphasizing renewals, retention and integrated or ancillary service line opportunities • Identify and close opportunities for expanding our product portfolio with the client Industry Survey Growth and Development • Work closely with the RDI team in Saudi Arabia to promote surveys to target participants in industry surveys and build new relationships • Collaborate and seek out synergies with affiliated practices to achieve common goals and objectives through industry collaboration Training and Development • Organize and lead job match meetings • Conduct detailed training sessions and demos in our client facing online tools for clients and consultants • Conduct forum meetings by country/geography or industry