Whizz

Coordinate retail store schedules, handle escalations, monitor service quality, and support operational initiatives across multiple store locations. | Requires 2+ years in coordination, retail operations, or customer service, strong organizational and communication skills, problem-solving ability, and fluency in English. | Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Retail Operations Coordinator to join our team and ensure seamless operations across our e-bike stores and teams. In this role, you will coordinate schedules, support store operations, handle escalations, and monitor quality - playing a key role in keeping our customer service and store operations efficient, reliable, and customer-focused. If you're detail-oriented, thrive in a fast-paced environment, and can balance structure with flexibility, we'd love to hear from you. Responsibilities: • Create and maintain work schedules across retail stores, ensuring all shifts are covered • Coordinate PTO/STO requests with the HR team and arrange replacements across locations to guarantee uninterrupted customer service • Act as a point of contact for escalations when office leads or store managers are unavailable • Ensure timely documentation of incidents and escalations in internal systems • Resolve complex or unusual customer cases, especially those related to subscriptions and bikes (e.g., verification and payments, cancellations, exchanges, technical issues) • Assist in the rollout of new initiatives, product launches, or system updates across store locations • Monitor compliance with checklists and uphold hygiene and cleanliness standards at all locations through regular photo-based inspections • Conduct mystery shopper checks to evaluate service quality and adherence to company standards • Monitor performance metrics, compile reports, and follow up on the implementation of new processes • Collaborate with cross-functional teams on process improvements and documentation updates Requirements • 2+ years of experience in coordination, retail operations, or customer service roles • Strong organizational and multitasking skills with attention to detail • Excellent communication skills and the ability to work across distributed teams • Problem-solving mindset with the ability to handle unexpected incidents • Fluency in English (C1-C2) • Availability to work full-time: 10:00 - 19:00 EST (New York time). Benefits • Competitive monthly compensation depending on experience • A dynamic and growing startup environment with opportunities for career development • Paid time off: 15 vacation days + 7 sick days annually • Direct impact on the quality and stability of operations across a fast-scaling company