WCG

Develops and maintains training programs and resources, facilitates virtual training, and collaborates with stakeholders to assess learning needs. | Requires at least 2 years of experience in designing blended learning solutions for software applications, proficiency with instructional design tools, and strong communication skills. | Trainer/Instructional Designer (Remote) General Information Location: Cary, NC, Remote Organization: WCG Job Type: Full Time - Regular Description and Requirements ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life. WHY WE LOVE WCG: At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future. • Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts • Employee Assistance Programs and additional work/life resources • Referral Bonuses and Tuition Reimbursement • Flexible PTO • Volunteer Time Off to benefit the community • Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement The expected base salary range for this position is $58,860-$91,500. This salary range may vary based on the candidate’s qualifications, experience, skills, education, and geographic location. JOB SUMMARY: The Trainer/Instructional Designer is responsible for developing and maintaining training programs and learning resources for WCG products and software solutions. The role focuses primarily on instructional design, content development, and virtual training delivery. Types of materials include user guides, quick-reference guides, how-to videos, eLearning modules, and instructor-led training materials. • To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required. • Develops software reference documentation, designs storyboards for interactive content, facilitates virtual training sessions for clients as needed, and applies a working knowledge of instructional design principles and online content development tools. • Designs, develops and implements effective blended training solutions by collaborating with project managers, training specialists, department leaders, IT partners, and clients to assess learning needs and ensures deliverables are completed on time. • Ensures all training resources are technically sound, accurate, complete, and aligns with developmental standards defined. • Continuously learns new products and updates, synthesizing information into clear instructional materials, job aids, and FAQs that support timely, accurate product understanding. • Performs other related duties as assigned to support department and organizational objectives. • Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here. EDUCATION REQUIREMENTS: Bachelor’s degree in Instructional Design/Technology, or equivalent combination of education, skills, and experience to perform the job. QUALIFICATIONS/EXPERIENCE: • Minimum of two (2) years of experience designing and implementing blended learning solutions for software applications required; experience with clinical research software preferred. • Strong communication and presentation skills, with the ability to deliver engaging and effective virtual training content. • Experience using instructional design and multimedia development tools (e.g., Microsoft Office products, Articulate 360, Adobe Creative Cloud, TechSmith Snagit, Camtasia, WalkMe) to create diverse learning assets. • Working knowledge of instructional design principles, adult learning theory, learning management systems (LMS), and eLearning development methodologies. • Ability to evaluate, select, and adopt new development tools to meet evolving business needs. • content management practices. • Solid working knowledge of virtual training delivery techniques and tools (Microsoft Teams, Zoom). TRAVEL REQUIREMENTS: ☒ 0% – 5% | ☐ 5% - 10% | ☐ 10% - 20% | ☐ 20% - 50% | ☐ >50% Physical and Sensory Requirements: The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding). Majority of time is spent in a seated position with frequent opportunity to move about at will. Activities require a variety of easy muscle movements. Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively. There will be a need to attend to single or simultaneous tasks where accuracy of details is important. The need for detailed and precise work is high. #LI-Remote WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment based on merit and without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender expression, gender identity, age, marital status, family or parental status, disability, genetic information, citizenship, veteran status, or any other legally recognized basis or status protected by federal, state, or local law. WCG complies with the Vietnam Era Veterans' Readjustment Act and Section 503 of the Rehabilitation Act. We promote a "One WCG" culture where all are welcome, respected, valued, and empowered to make a difference every day to advance clinical research.

Design, implement, and optimize enterprise IT infrastructure solutions including cloud, networking, and disaster recovery while collaborating with cross-functional teams. | 7+ years in IT infrastructure architecture or engineering with strong cloud platform experience and relevant certifications preferred. | Description and Requirements ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life. WHY WE LOVE WCG: At WCG, our employees are our most valuable asset and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health and to help them make the most of their future. • Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts • Employee Assistance Programs and additional work/life resources • Referral Bonuses and Tuition Reimbursement • Paid time off including holidays, vacation, and sick time • Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement The expected base salary range for this position is $90,090 to $140,000. This salary range may vary based on the candidate's qualifications, experience, skills, education, and geographic location. JOB SUMMARY: The Infrastructure Solutions Architect is responsible for designing, implementing, and optimizing enterprise-level IT infrastructure solutions. This role partners with senior leadership and with cross-functional teams to ensure technology solutions align with organizational goals, security standards, and scalability requirements. The Infrastructure Solutions Architect advises and provides technical leadership in infrastructure architecture, network design, data center strategy, cloud infrastructure, disaster recovery, and technology integration. ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required. • Analyze business and technical requirements to design and deliver scalable, secure, and resilient IT infrastructure solutions. • Develop infrastructure architecture blueprints, evaluate architectural alternatives and create implementation guidelines for data centers, private, public and hybrid cloud models, networking, storage, and virtualization platforms including IaaS, PaaS, and other cloud services • Lead the assessment, evaluation, and selection of infrastructure technologies and services. • Partner with application architects, developers, and security teams to ensure seamless integration and compliance with organizational standards. • Define and document architecture standards, patterns, and best practices. • Oversee infrastructure projects from concept to completion, providing technical oversight and troubleshooting expertise. • Ensure infrastructure meets performance, availability, and security requirements. • Conduct infrastructure risk assessments and participate in disaster recovery planning and testing. • Provide thought leadership on emerging infrastructure technologies and industry trends. • Perform occasional after-hour work as needed to support business needs • Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here. EDUCATION REQUIREMENTS: • Bachelor’s degree in computer science, Information Technology, or related field, or an equivalent combination of education and relevant experience. CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS: • Relevant certifications such as Azure Solutions Architect Expert, AWS Certified Solutions Architect, Microsoft 365 Certified: Enterprise Administrator Expert, or similar are desirable. QUALIFICATIONS/EXPERIENCE: • 7+ years of experience in IT infrastructure roles, including architecture or engineering capacities. • Strong experience in cloud platforms (Azure, M365, Power Platform), networking, server/storage systems, databases, and virtualization technologies (Hyper-V). • Deep understanding of security best practices, compliance regulations, and disaster recovery. • Proven ability to design and implement large, complex infrastructure solutions. • Excellent communication, collaboration, and leadership skills. • Effective communication and presentation skills, including the ability to articulate technically complex concepts to non-technical and managerial audiences SUPERVISORY RESPONSIBILITIES: N/A TRAVEL REQUIREMENTS: 5% - 10% #LI-REMOTE #LI-SA1 WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment based on merit and without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender expression, gender identity, age, marital status, family or parental status, disability, genetic information, citizenship, veteran status, or any other legally recognized basis or status protected by federal, state, or local law. WCG complies with the Vietnam Era Veterans' Readjustment Act and Section 503 of the Rehabilitation Act. We promote a "One WCG" culture where all are welcome, respected, valued, and empowered to make a difference every day to advance clinical research.