Wander

Own and optimize the payments stack including booking flows, refunds, disputes, partner payouts, and partner with Finance on reconciliation, revenue recognition, and audit controls. | 5+ years PM experience with 3+ years focused on payments/fintech, hands-on software engineering or founder experience, deep knowledge of card lifecycle, refunds, reconciliation, and strong quantitative skills. | About Wander Wander pioneered the “hotelification” of vacation rentals—combining the quality of a luxury hotel with the comfort of a private home—and is expanding a vertically integrated, end-to-end travel platform across trips, experiences, and concierge. About the role We’re hiring a Product Manager to own the Payments stack across our booking flows, in-stay charges, refunds/disputes, and partner payouts, and to partner deeply with Finance on reconciliation, revenue recognition, taxation, and audit-ready controls. You’ll drive roadmap, implementation, and ongoing optimization for payment acceptance, risk, cost, and financial accuracy—powering use cases from consumer bookings to corporate retreats and partner payouts. What you’ll do Own the payments & finops roadmap: acceptance, refunds, disputes/chargebacks, payouts, taxes/fees, and financial data integrity. Partner with Finance on GL mapping, automated reconciliation to settlements, revenue recognition, month-end close, and audit trails. Improve acceptance & CX: raise auth rates, reduce false declines, optimize retry/cascade logic, and add wallet/payment methods where impactful. Reduce cost & risk: monitor processor and network fees; implement risk/fraud controls and dispute workflows; track chargeback rate and recovery. Build payouts for partners/suppliers with compliant onboarding (KYC), transparent statements, and predictable funding timelines. Support B2B flows (e.g., Wander Teams/retreats): invoices, deposits, staged payments, and AR automation. Instrument the numbers: define and monitor KPIs—auth/acceptance rate, cost per txn, refund SLA, chargeback rate & win-rate, reconciliation completion time, revenue leakage. Ship with Engineering & Data: crisp specs, PRD/QA/readiness, analytics you trust, and post-launch iteration. Who you are Have prior hands-on software engineering experience or have founded a company (built 0→1 products, shipped to users, and owned technical decisions). 5+ years as a PM (3+ focused on payments/fintech), shipping production systems at scale. Fluency in the card lifecycle (auth/capture/settlement), decline codes, tokenization, fraud/risk, and disputes/chargebacks. Experience with refunds, credits, split payments, ledgers/GL export, and reconciliation to processor settlements. Comfortable partnering with Finance on revenue recognition, close, and audit-ready controls; can talk to both engineers and accountants. Quantitative: SQL or similar; can frame experiments and analyze impact. Bias to action, crisp writing, high agency. Nice to haves Hospitality/travel, marketplace, or subscription/recurring payments background. Payment orchestration (multi-PSP), wallets, network tokens, 3DS/SCA experience. Tax determination engines (sales/occupancy), invoicing/AR flows. Compliance exposure (PCI/SOC2) and KYC/AML for payouts. Success looks like ↑ Authorization/acceptance rate; ↓ cost per transaction and false declines. T-0/T-1 reconciliation with automated break detection and clear ownership. Reliable, transparent payouts and Finance-ready reporting with fewer manual touches.

Lead and grow Customer Success teams for SaaS B2B clients and operated property owners, define strategic vision, ensure client satisfaction and operational excellence, and collaborate cross-functionally. | 10+ years in Customer Success or account management with 5+ years in senior leadership, SaaS onboarding and adoption expertise, experience managing enterprise clients and high-net-worth owners, and strong strategic and operational skills. | Department: Customer Success Reports To: Chief Operating Officer (COO) Location: Remote (with periodic travel as needed) About Wander Wander is reinventing the vacation rental experience by combining world-class properties, technology-driven management, and a seamless customer experience. We specialize in managing luxury vacation rentals while delivering unmatched guest experiences and maximizing owner and property manager success. Our mission is to create joyful travel experiences through innovation, transparency, and exceptional service. Job Overview The Vice President (VP) of Customer Success will lead Wander’s Customer Success business unit. This role is responsible for driving long-term satisfaction and success for both property managers and Wander-operated property owners by leading two core teams: Customer Success – Property Managers: focused on supporting SaaS B2B clients using Wander Sites, our property management system and booking engine. Customer Success – Operated: focused on supporting operated property owners with communications, transparency, and performance insights. The VP will set the strategic vision for Customer Success, establish scalable processes, and lead a growing team of managers and representatives. This leader will be accountable for client satisfaction, operational excellence, and cross-department collaboration to ensure Wander delivers a world-class experience to property managers and owners alike. Responsibilities Leadership & Strategy Define the vision and strategy for Wander’s Customer Success business unit. Lead, mentor, and grow a team of managers and representatives across two groups (Property Managers & Operated). Establish clear KPIs and performance metrics for client satisfaction, retention, and support efficiency. Customer Success – Property Managers (Wander Sites) Oversee product onboarding, training, and ongoing support for SaaS B2B clients. Ensure strong adoption and satisfaction with Wander Sites. Act as executive sponsor for key property management groups, building trust and long-term partnerships. Customer Success – Operated Maintain exceptional communication and transparency with operated property owners. Oversee financial and performance reporting, ensuring clarity and accuracy. Proactively identify opportunities to improve owner satisfaction and property performance. Operational Excellence Implement processes for efficient triage and escalation of issues through the Wander OS Owner Chat. Drive monthly reporting on client satisfaction, issue resolution, and retention trends. Establish feedback loops with Product, Operations, and Marketing teams to continuously improve services. Cross-Functional Collaboration Partner with Product to improve Wander Sites based on client feedback. Collaborate with Operations to ensure smooth property performance. Work with Marketing to align messaging and support client success stories. Qualifications 10+ years of experience in Customer Success, customer success, or account management, with at least 5 years in a senior leadership role. Proven success leading SaaS B2B customer success teams and/or hospitality/property management Customer Success. Strong understanding of SaaS onboarding, adoption, and escalation management. Experience managing both enterprise-level clients and high-net-worth property owners preferred. Demonstrated ability to define and execute strategic plans while driving measurable results. Strong financial and operational acumen, with the ability to explain performance metrics clearly. Excellent communication, relationship-building, and conflict resolution skills. Skills Strategic leadership and team development. Customer success and Customer Success expertise. SaaS product knowledge and technical aptitude. Strong problem-solving and decision-making. Excellent written and verbal communication. Ability to operate in a fast-paced, high-growth environment. Benefits Competitive salary and performance-based incentives. Health, dental, and vision insurance. Flexible PTO and remote-friendly culture. Opportunity to travel to Wander properties and experience the brand firsthand. Be part of a mission-driven company transforming the future of vacation rentals.

Collaborate across teams to build and maintain AI-powered travel products with polished, performant frontend code and design systems. | 4+ years experience as a design/frontend/fullstack engineer with strong React and TypeScript skills, ability to prototype quickly, and experience with design systems. | About Wander Wander is transforming how people explore the world through smart, AI-powered consumer products and real-world travel experiences. We're building the next generation of travel—tools that anticipate traveler needs, empower discovery, and redefine what it means to wander. Join us at the frontier of travel tech, where creativity meets craft and AI shapes the journey. About the role As a Design Engineer at Wander, you'll be the bridge between design and code—turning bold, beautiful concepts into real, high-performing products. You’ll work across our web and mobile experiences to bring our AI products, booking flows, and other consumer-facing projects to life. Your work will influence how millions of travelers experience the world. What you’ll do • Collaborate with Product, Design, and Engineering to bring high-fidelity designs to production—polished, performant, and delightful. • Build, maintain, and evolve our design system in both Figma and production environments (React, React Native, TypeScript). • Prototype and ship interactions, animations, and flows that feel fluid and intuitive. • Ensure consistency and accessibility across web and mobile platforms. • Help define new interaction patterns for AI-driven travel products • Work closely with engineering to balance craft and performance at scale. What we’re looking for • Proven experience (4+ years) as a design engineer, frontend engineer, or fullstack engineer with strong design sensibilities, or designer who codes very fluently. • Strong proficiency in React, TypeScript (or similar), with fullstack knowledge • Knack for crafting usable, intuitive, and delightful interactions • Comfortable moving from concept to coded prototype quickly • Experience building or contributing to design systems and component libraries • Participate in code reviews within our repo and help level up peers • Collaborate cross-functionally on system design and product discovery in an async-first workflow • Write clean, well-documented, and thoroughly tested code • Bonus: experience with AI-powered products or other complex consumer applications Our Tech Stack • Frontend: Next.js, Tailwind, Vercel • Backend: Node.js, TypeScript, Fastify • Database/Cache: PostgreSQL, Redis, Kafka • ORM: Prisma • LLM: OpenAI, Gemini, Anthropic, Langfuse • Cloud: GCP Why Wander? • Shape elegant AI-powered experiences in a company revolutionizing travel. • Join a mission-driven team dedicated to raising hospitality standards through technology. • Work remotely with real autonomy and creative ownership. • Be part of a fast-growing, venture-backed startup with industry-leading guest satisfaction. Join Us If you’re passionate about building world-class travel products, obsessed with craft, and excited about defining the future of AI-powered travel, we’d love to hear from you. Apply today and help shape how millions of future wanderers experience the world.