VLS Systems Inc

Lead and coordinate ServiceNow projects from requirements gathering to go-live, ensuring successful adoption and process improvement. | Extensive hands-on experience with ServiceNow modules, certifications, and a strong understanding of ITIL frameworks. | Title: CRM Integration Architect-III (ServiceNow Implementor) Position Summary: The ServiceNow Implementor serves as the bridge between business stakeholders and the technical development team to ensure successful implementation and adoption of ServiceNow solutions. This role focuses on gathering and translating business requirements, designing improved workflows using out-of-box functionality, and coordinating configuration, testing, and rollout activities. Key Responsibilities: • Lead and coordinate ServiceNow implementation projects from requirements gathering through go-live and stabilization. • Work with business stakeholders to document current processes, identify pain points, and define requirements for ServiceNow solutions. • Translate business needs into functional specifications and user stories for the development team. • Collaborate with ServiceNow developers and architects to design scalable, compliant, and efficient solutions. • Perform configuration within ServiceNow (e.g., forms, fields, workflows, approval rules, notifications) using out-of-the-box tools rather than custom code. • Validate and test implemented functionality to ensure alignment with business requirements. • Facilitate user acceptance testing (UAT) and support end-user training and documentation. • Coordinate data migration, environment setup, and deployment planning with technical teams. • Support change management, communication, and adoption activities throughout the implementation. • Maintain awareness of new ServiceNow capabilities and recommend platform enhancements or process improvements. Qualifications: • 8+ years of hands-on experience implementing and configuring ServiceNow. • Proven track record delivering multiple ServiceNow module implementations or enhancements. • Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc. • Experience with ITOM, integrations, automations, and CSDM. • Familiarity with ITIL processes and frameworks. • Knowledge of ServiceNow best practices. • ServiceNow certifications strongly preferred: • ServiceNow Certified System Administrator (CSA). • Implementation Specialist certification (ITSM, ITOM, HRSD, etc.). • ITIL Foundation or higher. • Strong leadership, communication, and collaboration skills. Top Required Skills & 8-10 Years of Experience: • Hands-on experience implementing and configuring ServiceNow. (8+ years) • Proven track record delivering multiple ServiceNow module implementations or enhancements. (8+ years) • Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc. (8+ years) • Experience with ITOM, integrations, automations, and CSDM. (8+ years) Nice to Have Skills: • Experience with Agile/Scrum delivery methodologies. • Knowledge of ITIL/ITSM processes and frameworks. • Ability to interact with senior leadership and business stakeholders to provide technical guidance.

Maintain and enhance legacy and modern web applications using .NET technologies, develop RESTful APIs, perform front-end and back-end development, participate in code reviews, and provide production support. | 7+ years experience with C#, ASP.NET, .NET Core, VB.NET, Kendo UI, JavaScript/jQuery, SQL Server, Oracle, DB2, RESTful services, ORM tools, front-end integration, unit testing, documentation, and version control. | Role: .NET Web Developer II Location: Location: Madison, WI (90-100% remote but can require staff to come onsite as necessary with sufficient notice) Project Details:Top 3-4 desired skills required for the position: Strong technical skills with C# and ASP.NET, .NET Core, VB.NET, .NET Framework Technical mastery of JavaScript and jQuery, and KendoUI Demonstrated expertise with SQL Server, DB2 and Oracle Detailed Job Description: This position will work to support and enhance existing web applications maintained within the Enterprise section. This person will join an existing team responsible for maintaining and enhancing web-based applications. The preferred candidate will have experience with the tools outlined below. Required technical skills: C# and ASP.NET (MVC 5 & Core 8) Proven experience building and maintaining web applications using both legacy (.NET Framework) and modern (.NET Core) platforms. .NET Core 6/7/8 Hands-on experience developing RESTful APIs and web applications using .NET Core, including dependency injection, middleware, and minimal APIs. VB.NET Ability to understand, debug, and enhance legacy codebase. .NET Framework (4.8) Deep understanding of the .NET runtime, libraries, and configuration. Kendo UI (jQuery + MVC Wrappers) Experience in creating rich UI components and interaction using Kendo UI widgets. JavaScript & jQuery Strong proficiency in frontend scripting, DOM manipulation, AJAX calls, and event-driven UI design. SQL Server Experience in writing complex SQL queries, stored procedures, views, indexing, and performance tuning. Oracle & DB2 Solid understanding of working with multiple RDBMS systems, with ability to handle data integration, migration, and cross-platform queries. Well-qualified candidates will also have experience with: Web API (RESTful Service) Experience building and consuming web services with security and versioning in mind. Entity Framework / Dapper / ADO.NET Knowledge of ORM tools and raw data access strategies. Front-End Integration Understanding of HTML5, CSS3, responsive design, and browser compatibility. Unit Testing - Writing and maintaining unit tests for both front-end and back-end code. Version Control Systems Experience with Git. The person in this position will work closely with the team in developing the frontend and server side of the web application. Project duties include requirements analysis, front-end and back-end web application development, testing, and participation in interactive code reviews. Hands-on development experience as part of a team modernizing government applications will be helpful. Expectations for this position are development of quality code, following coding standards, active participation in code reviews, sharing expertise, respectful communication, transparency, technical documentation, and the ability to perform production support. The developer may work on other projects as needed. The candidate should be able to work independently and know when to ask for help. A successful candidate will have strong communication skills and be a team player. List any special qualifications & years of experience: Qualification Desired Experience C# and ASP.NET development experience 7 years Hands-on experience with .NET Core 6/7/8 7 years Strong skills in debugging legacy codebase (e.g., VB.NET) 7 years Understanding of .NET Framework 7 years Experience with development in and best practices of KendoUI 5 years Strong proficiency in frontend scripting (i.e.., JavaScript, jQuery) 7 years Demonstrated experience writing complex SQL queries, stored procedures, views, indexing, and performance tuning 7 years Solid understanding of working with multiple RDBMS systems (i.e., Oracle and DB2) 7 years Ability to handle data integration, migration, and cross-platform queries 7 years Experience building and consuming web services 7 years Knowledge of ORM tools and raw data access strategies (e.g., Entity Framework, Dapper, ADO.NET) 5 years Demonstrated ability with fronted integration using HTML5, CSS3, responsive design and browser compatibility 5 years Proficiency in writing and maintaining unit tests for front-end and back-end code 7 years Experience writing clear and concise technical documentation 7 years Conducting requirements analysis 5 years Experience with authentication and authorization techniques and tools (e.g., Okta) 5 years Excellent clear and concise communication skills, both written and verbally 7 years Experience with the full SDLC and knowledge of project management principles 7 years Familiarity with version control systems (i.e., Git) and Jira 5 years