Vital Records Control (VRC)

Process and release medical records requests accurately and securely following HIPAA guidelines. | High school diploma, attention to detail, computer skills, and preferably prior ROI or medical records experience. | Job Description: • Processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service • Safeguarding and protecting the patient’s right to privacy • Ensuring that only authorized individuals have access to the patient’s medical information • Following the request authorization, VRC, and healthcare facility policies as well as federal/state statutes • Continually performing at a high quality and productivity level • Interacting with the ROI Area Manager and/or ROI Team Leader regularly • Keeping them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues • Accessing Release of Information requests and medical records for healthcare clients according to the specific procedure and security protocol • Completing Release of Information requests daily • Validating requests and signed patient authorizations for compliance with HIPAA • Logging request into ROI software • Performing Quality Control checks to ensure accuracy of the release • Releasing requests to the valid requesting entity • Rejecting requests for records that are not HIPAA-compliant or otherwise valid • Documenting in ROI software all exceptions, communications, and other relevant information related to a request • Answering requestor inquiries about a request in an informative, respectful, efficient manner • Storing all records and files properly and securely before leaving work area Requirements: • High School Diploma (GED) required; degree preferred • Prior experience with ROI fulfillment preferred • Demonstrated attention to detail • Demonstrated ability to prioritize, organize, and meet deadlines • Demonstrated documentation and communication skills • Demonstrated ability to maintain productivity and quality performance • Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred • Prior experience with EHR/EMR platforms preferred • Prior experience with Windows environment and Microsoft Office products • Displays strong interpersonal skills with team members, clients, and requestors • Must have strong computer skills and Microsoft Office skills • Prior experience with operations of equipment such as printers, computers, fax machines, scanners, and microfilm reader/printers, etc. preferred • Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time. • Must be able to read, write, speak, and comprehend English. • Bilingual skills are desirable. Benefits: