Visiting Nurse Service of New York d/b/a VNS Health

Assess patient needs via telephone, provide clinical advice, and coordinate after-hours care, ensuring continuity of care and documentation. | Licensed RN in NY with at least 2 years of relevant nursing experience, proficient in clinical assessment and communication. | Overview Triages incoming calls from patients and/care givers, assesses needs, gives appropriate clinical recommendations, and guides patient to appropriate level of care or resources. Communicates and coordinates care of patient when regional centers are closed. Works under general direction. The shift for this role is Monday through Wednesday, 4:00 p.m. - 12:00 a.m. and Saturday & Sunday, 6:00 a.m. - 2:00 p.m. What We Provide • Referral bonus opportunities • Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays • Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability • Employer-matched retirement saving funds • Personal and financial wellness programs  • Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care   • Generous tuition reimbursement for qualifying degrees • Opportunities for professional growth and career advancement  • Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities. What You Will Do • Collects and compiles necessary medical and social information and utilizes clinical expertise, VNS Health policy and procedure and approved guidelines to assess the physical, social, and psychological needs of patients calling the Contact Center after-hours. • Utilizes assessment data, clinical expertise, VNS Health policy and procedures and approved guidelines to provide appropriate care advice and direct caller to appropriate disposition during telephone encounter. Refers inquiries to an appropriate resource or level of care. • Utilizes an automated set of clinical protocols, which guides the telephone interaction through a highly focused assessment and prompt disposition of the caller’s problem. • Enters telephone encounter into the computer system at time of call, including details of the situation, and outcome. Documents all inquiries for medical and statistical purposes and follows up with appropriate region and/or program to ensure individual patient situations requiring supervisory attention are met. • Coordinates after hours care of patients by contacting field staff, MD’s, patients, family members, contacts and/or vendors to ensure continuity of care after hours. Provides report on significant events, plan of care changes and other patient/caregiver issues requiring further action and/or follow-up to respective team. • Supports field staff after-hours; consults and collaborates with clinical management to resolve complex issues with clinical information received. • Assists with orientating new nurses to the Contact Center RN role and responsibilities • Keeps abreast of new nursing trends and assumes responsibility for professional growth; maintains high levels of clinical knowledge and skills. Participates in on call coverage as needed to ensure department operational needs are met. • Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: • License and current registration to practice as a Registered Professional Nurse in New York State required • Hospice and Palliative Nurses Association (HPNA) certified preferred Education: • Associate's Degree in Nursing required • Bachelor's Degree in Nursing preferred Work Experience: • Minimum of two years of experience in Home Care, Ambulatory Care, Emergency Room, Acute Care Telephone Triage and/or Management required • Clinical competence in nursing required • Ability to multitask in a fast-paced setting required • Demonstrated ability to listen attentively, evaluate calls, and use judgment in a time sensitive environment required • Effective oral/written communication, analytical, interpersonal and leadership skills required • Proficient in the use of a personal computer preferably Microsoft Windows preferred Pay Range USD $85,000.00 - USD $106,300.00 /Yr. About Us VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us — we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Provide personalized nursing care and care management to patients in their homes, adjusting plans based on evolving needs. | Must have NY RN license, at least one year of medical/surgical nursing experience, and preferably wound care or hospice certification. | Overview VNS Health Home Care RNs redefine the standard of patient-centered care for New Yorkers while keeping them out of the crowded hospital system so they can heal and age where they are most comfortable- in their homes and community. Our nurses provide the Future of Care by meeting patients where they are. We design and deliver individualized care plans and exceptional clinical outcomes to our neighbors most in need. Be part of our 130-year history and innovative Future of Care built by visiting nurses like you. What We Provide • Attractive sign-on bonus and referral bonus opportunities  • Generous paid time off (PTO), starting at 31 days and 9 paid company holidays  • No employee contribution cost or annual deductible for health insurance including Medical, Dental, and Vision for you and your loved ones w (Medical, Dental, Vision); Life and Disability Insurance  • Training: 4-weeks paid clinical orientation, preceptorship, and ongoing skills labs • Tuition reimbursement following 6 months and CEU credits • Employer-matched retirement savings program  • Personal and financial wellness programs   • Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care    • Opportunities to contribute to clinical research and other organizational projects  What You Will Do • Practice independently in the community as part of an interdisciplinary care team. • Deliver personalized nursing and care management to patients in their home or care facilities. • Constantly evaluate evolving patient needs and respond with plan of care adjustments.   Qualifications • Current license to practice as a Registered Nurse in New York State   • Minimum of one year nursing experience in a medical/surgical environment • Valid driver's license or NYS Non-Driver photo ID card may be required   • Wound Care Certification or willingness to obtain within one year of hire preferred • Certification in Hospice and Palliative Care Nursing preferred Pay Range USD $112,209.00 - USD $138,409.00 /Yr. About Us VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us — we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Managing hospice care teams, ensuring regulatory compliance, and leading quality initiatives. | Requires a registered nurse license, bachelor's degree in nursing, and at least three years of hospice clinical experience. | Overview: Manages, coordinates, facilitates and supports the members of the interdisciplinary team in provision of hospice care to patient/families of VNS Health Hospice Care Program, including After Hours. Ensures the implementation of clinical/quality improvement initiatives for hospice services in compliance with regulatory requirements. Demonstrates knowledge and commitment to excellence in clinical practice and customer service. Works under general direction. SCHEDULE: Monday-Friday, 3:00pm-11:00pm One weekend per month required (substituted for 2 week days)* Responsibilities: • Ensures the use of an interdisciplinary approach to assess the medical, physical, social, emotional and spiritual needs of the patient. • Ensures that support and direction to patient’s families are provided in accordance with the patient’s Interdisciplinary Plan of Care/Hospice Care mission, objectives, policies and procedures. • Participates in Hospice Team meetings, IDG management meetings, and serves on relevant committees for the purposes of information exchange, team collaboration, development of procedures and documentation tools, development of quality and training. • Ensures full regulatory compliance with Hospice Conditions of Participation and standards through review, monitoring and audit (ad hoc / regular) of files, processes and procedures. • Collaborates with Quality Improvement/Education in the development and implementation of quality improvement and educational activities to ensure professional practice standards are consistently met for each member of the team. Participates in the design, implementation, evaluation and modification of quality initiatives and educational plans. • Initiates, coordinates, performs and assists in the analysis of clinical, regulatory and fiscal practice. Assists leadership in achieving Hospice Care goals, objectives, and fiscal targets by providing support with compliance and/or innovation to achieve improvement. • Manages the day to day operations of the department, which includes effective caseload or visit management, achievement of productivity and revenue/expenditure targets for Hospice Care. • Completes all work assignments, which includes audits, reports and projects. • Performs all duties inherent in a managerial role. Ensures effective staff training, evaluates staff performance, provides input for the development of the department budget, and hires, promotes, and terminates staff and recommends salary actions as appropriate. • Participates in special projects and performs other duties as assigned. Qualifications: Licenses and Certifications: License and current registration to practice as a Registered Professional Nurse in New York State required Education: Bachelor's Degree in Nursing from an approved program accredited by the National League of Nursing or Health or Human Services field or the equivalent work experience required Work Experience: Minimum of three years clinical experience in hospice required Effective oral, written and interpersonal communication skills required Clinical management experience preferred Knowledge of personal computer operations, including MS Office applications preferred Pay Range: USD $98,200.00 - USD $130,800.00 /Yr.

Manage and coordinate hospice care services, ensure compliance, and lead team activities. | Licensed RN with at least 3 years hospice experience, management skills, and a Bachelor's degree in Nursing. | Overview Manages, coordinates, facilitates and supports the members of the interdisciplinary team in provision of hospice care to patient/families of VNS Health Hospice Care Program, including After Hours. Ensures the implementation of clinical/quality improvement initiatives for hospice services in compliance with regulatory requirements. Demonstrates knowledge and commitment to excellence in clinical practice and customer service. Works under general direction. SCHEDULE: Monday-Friday, 3:00pm-11:00pm One weekend per month required (substituted for 2 week days)* • Ensures the use of an interdisciplinary approach to assess the medical, physical, social, emotional and spiritual needs of the patient. Ensures that support and direction to patient’s families are provided in accordance with the patient’s Interdisciplinary Plan of Care/Hospice Care mission, objectives, policies and procedures. • Participates in Hospice Team meetings, IDG management meetings, and serves on relevant committees for the purposes of information exchange, team collaboration, development of procedures and documentation tools, development of quality and training. • Ensures full regulatory compliance with Hospice Conditions of Participation and standards through review, monitoring and audit (ad hoc / regular) of files, processes and procedures. • Collaborates with Quality Improvement/Education in the development and implementation of quality improvement and educational activities to ensure professional practice standards are consistently met for each member of the team. Participates in the design, implementation, evaluation and modification of quality initiatives and educational plans. • Initiates, coordinates, performs and assists in the analysis of clinical, regulatory and fiscal practice. Assists leadership in achieving Hospice Care goals, objectives, and fiscal targets by providing support with compliance and/or innovation to achieve improvement. • Manages the day to day operations of the department, which includes effective caseload or visit management, achievement of productivity and revenue/expenditure targets for Hospice Care. • Completes all work assignments, which includes audits, reports and projects. • Performs all duties inherent in a managerial role. Ensures effective staff training, evaluates staff performance, provides input for the development of the department budget, and hires, promotes, and terminates staff and recommends salary actions as appropriate. • Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: License and current registration to practice as a Registered Professional Nurse in New York State required Education: Bachelor's Degree in Nursing from an approved program accredited by the National League of Nursing or Health or Human Services field or the equivalent work experience required Work Experience: Minimum of three years clinical experience in hospice required Effective oral, written and interpersonal communication skills required Clinical management experience preferred Knowledge of personal computer operations, including MS Office applications preferred Pay Range USD $98,200.00 - USD $130,800.00 /Yr. About Us VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us — we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.