Village Management Services, Inc

Conducts operational research and analysis to improve organizational efficiency and decision-making, and prepares reports and presentations. | Requires experience in research, data analysis, report writing, and familiarity with management and financial principles. | Village Management Services, Inc.'s mission is to serve the residents of Laguna Woods Village with the highest level of customer service and professionalism, making Laguna Woods Village the premier active-adult community in Southern California. We value integrity, quality, dedication and open communication in a rewarding and challenging environment. JOB SUMMARY: Under direction, conducts operational research and analysis involving major Village Management Services (VMS) functions to improve organizational efficiency, enhance data-driven decision-making and elevate service delivery to the members; and performs related work as required. This classification provides administrative management support to all departments of VMS. Work involves obtaining cooperation through extensive contact with others primarily within the organization, but supervision is not exercised. Work involves regular contact with other departments, divisions and vendors. ESSENTIAL FUNCTIONS: Confers with the Division Director/Manager concerning objectives, new or revised policies, unusual operations problems and matters affecting all departments of VMS. Identifies program areas of interest to board members, the Division Director or Department Manager requiring administrative research to include: benchmarking studies and best practice reviews, policy formulation with data and trend analysis, track legislative and regulatory updates impacting common interest developments and monitor vendor performance metrics and cost-efficiency trends. Coordinates with other division personnel regarding research, and interviews staff, directors, legal counsel and others as appropriate. Compiles and drafts reports and recommendations, reviews drafts with the Division Director or Department Manager, and prepares executive summaries, white papers, and presentations for Board and committee use. Assists the Finance Department in presenting completed research. Gathers a variety of organizational, financial, statistical and procedural data. Documents data through the preparation of comprehensive workpapers. Analyzes data using reorganizing standards, management control evaluation, and advanced spreadsheet and database applications. Evaluates specific issues and summarizes findings/conclusions. Develops specific recommendations and reviews data/conclusions with others and prepares/presents reports to committees, boards or others as directed. Drives a vehicle to meetings, workshops, and other job-related responsibilities. Regular attendance required. All duties performed on-site for the Community. Works effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions from others; keeps commitments; keeps others informed of work progress, timetables and issues; addresses problems and issues constructively to find mutually acceptable and practical business solutions; addresses others by name, title or other respectful identifier; and respects the diversity of our workforce in actions, words and deeds. NON-ESSENTIAL FUNCTIONS: Assists others in office with priority projects that affect the Division. EQUIPMENT OPERATED: Vehicle, PC, printer, copier, fax machine, telephone. WORK ENVIRONMENT: While performing the duties of this job, the employee is in a climate-controlled indoor office and is exposed to dust, fumes, and normal outdoor elements when observing demonstrations of new equipment or while observing regular operations. DESIRABLE QUALIFICATIONS: Graduation from an accredited four-year college or university with major course work in business, finance, economics, data science or a related field. Considerable management audit or consulting experience or equivalent combination of education and experience which produces the following: · Knowledge of the occupational hazards and safety precautions of the job. · Knowledge of data analytics tools (e.g., Excel, SQL, Power BI, Tableau). · Knowledge of the principles of administrative management and sources of authoritative information. · Knowledge of the principles and practices of accounting and auditing. · Knowledge research methods and techniques. · Knowledge of methods of report presentation. · Ability to design, conduct, analyze and interpret research findings. · Ability to write and orally present clear and concise reports. · Ability to organize and prioritize multiple projects. · Ability to maintain effective working relationships with co-workers and the public. SPECIAL REQUIRMENTS: Possession of a valid California driver's license. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to talk, hear and use hands to finger, grasp, feel and reach. The employee is regularly required to sit for long periods of time (up to 7 hours). The employee is occasionally required to carry, kneel, pull, push, stoop and lift up to 10 lbs. MENTAL REQUIREMENTS: Reading, detailed work, confidentiality, problem solving, math, reasoning, verbal/written communication skills, extensive personnel contact, multiple concurrent tasks. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. VMS is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need. Village Management Services, Inc. provides professional management services to the community of Laguna Woods Village, the largest Southern California independent-living community for people 55 and older. The Village is built on 2,100 acres, features 12,736 homes and is home to about 18,000+ residents. Managing Laguna Woods Village is similar to managing a city. VMS, Inc.’s approximately 1,000 employees provide a wide variety of services to Village residents and maintain the community infrastructure. VMS, Inc. is a mutual-benefit, nonprofit corporation. Our commitment to quality and excellent customer service has made Laguna Woods Village one of the most emulated active retirement establishments in the country.