Varsity Technologies

Manage client relationships, lead strategic planning and IT operations meetings, coordinate projects and services, and drive client retention and growth. | 4+ years experience in client success or account management in managed services or IT, strong business acumen, knowledge of cybersecurity and cloud solutions preferred, excellent communication skills, and proficiency with CRM and IT management tools. | Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profit, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management. At Varsity Technologies, we go beyond traditional account management. Our Client Success Managers (CSMs) are strategic partners who help mission-driven organizations leverage technology to achieve their goals. Acting as trusted advisors, CSMs understand both the business and technical landscape, ensuring clients realize the full value of their IT investments while advancing technology maturity and security posture. This role combines relationship management, strategic planning, and operational excellence. You’ll collaborate across teams, educate clients, and proactively solve problems - not just sell solutions. If you thrive in a dynamic environment and want to make a social impact through technology, this is the role for you. Responsibilities Strategic Client Engagement (30%) Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. Minimize retention rate. Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open/closed. Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity’s service offerings. Prepare proposals, quotes, and lead renewal discussions. Project & Service Coordination (30%) Identify and manage client requests for new projects, products, trainings, appdev and services. Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals. Supervise Vendors management. Lead onboarding and post-onboarding activities, including end-user training. Client Success & Retention (40%) Conduct recurring success calls to review goals, metrics, and service performance. Monitor client compliance with Varsity’s standards and proactively address challenges. Drive account growth through upselling and cross-selling aligned with client needs. Track and report on client satisfaction, retention, and portfolio growth. Key Performance Indicators (KPIs) Client Retention Rate. Client Satisfaction Score (CSAT). Revenue growth and service adoption. Client subscription renewal rate. Strategic engagement frequency. Bachelor’s degree preferred or equivalent experience. Minimun of 4 years working experience. Proven experience in client success, account management, or consulting within Managed Services or IT. Strong business acumen and ability to translate technical risk into business impact. Knowledge of Cybersecurity, Cloud Solutions, and Managed IT Services highly desired. Excellent communication, negotiation, and presentation skills, including experience with C-level executives. Ability to manage multiple priorities in a fast-paced environment. Proficiency in CRM tools (e.g., Salesforce) and IT management platforms (e.g., ConnectWise).

The Client Success Manager will build and maintain strong relationships with client stakeholders while ensuring successful project delivery and technology roadmap execution. They will also conduct recurring success calls to monitor client satisfaction and drive account growth through upselling and cross-selling. | Candidates should have a minimum of 4 years of experience in client success, account management, or consulting within Managed Services or IT. A bachelor's degree is preferred, along with strong business acumen and knowledge of cybersecurity and cloud solutions. | Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profit, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management. At Varsity Technologies, we go beyond traditional account management. Our Client Success Managers (CSMs) are strategic partners who help mission-driven organizations leverage technology to achieve their goals. Acting as trusted advisors, CSMs understand both the business and technical landscape, ensuring clients realize the full value of their IT investments while advancing technology maturity and security posture. This role combines relationship management, strategic planning, and operational excellence. You’ll collaborate across teams, educate clients, and proactively solve problems - not just sell solutions. If you thrive in a dynamic environment and want to make a social impact through technology, this is the role for you. Responsibilities Strategic Client Engagement (30%) Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. Minimize retention rate. Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open/closed. Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity’s service offerings. Prepare proposals, quotes, and lead renewal discussions. Project & Service Coordination (30%) Identify and manage client requests for new projects, products, trainings, appdev and services. Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals. Supervise Vendors management. Lead onboarding and post-onboarding activities, including end-user training. Client Success & Retention (40%) Conduct recurring success calls to review goals, metrics, and service performance. Monitor client compliance with Varsity’s standards and proactively address challenges. Drive account growth through upselling and cross-selling aligned with client needs. Track and report on client satisfaction, retention, and portfolio growth. Key Performance Indicators (KPIs) Client Retention Rate. Client Satisfaction Score (CSAT). Revenue growth and service adoption. Client subscription renewal rate. Strategic engagement frequency. Bachelor’s degree preferred or equivalent experience. Minimun of 4 years working experience. Proven experience in client success, account management, or consulting within Managed Services or IT. Strong business acumen and ability to translate technical risk into business impact. Knowledge of Cybersecurity, Cloud Solutions, and Managed IT Services highly desired. Excellent communication, negotiation, and presentation skills, including experience with C-level executives. Ability to manage multiple priorities in a fast-paced environment. Proficiency in CRM tools (e.g., Salesforce) and IT management platforms (e.g., ConnectWise).

The Client Success Manager will build and maintain strong relationships with client stakeholders, ensuring alignment between technology initiatives and business goals. They will also drive account growth through upselling and cross-selling while monitoring client satisfaction and compliance. | Candidates should have a minimum of 4 years of experience in client success, account management, or consulting within Managed Services or IT. A bachelor's degree is preferred, along with strong business acumen and knowledge of cybersecurity and cloud solutions. | Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profit, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management. At Varsity Technologies, we go beyond traditional account management. Our Client Success Managers (CSMs) are strategic partners who help mission-driven organizations leverage technology to achieve their goals. Acting as trusted advisors, CSMs understand both the business and technical landscape, ensuring clients realize the full value of their IT investments while advancing technology maturity and security posture. This role combines relationship management, strategic planning, and operational excellence. You’ll collaborate across teams, educate clients, and proactively solve problems - not just sell solutions. If you thrive in a dynamic environment and want to make a social impact through technology, this is the role for you. Responsibilities Strategic Client Engagement (30%) Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. Minimize retention rate. Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open/closed. Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity’s service offerings. Prepare proposals, quotes, and lead renewal discussions. Project & Service Coordination (30%) Identify and manage client requests for new projects, products, trainings, appdev and services. Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals. Supervise Vendors management. Lead onboarding and post-onboarding activities, including end-user training. Client Success & Retention (40%) Conduct recurring success calls to review goals, metrics, and service performance. Monitor client compliance with Varsity’s standards and proactively address challenges. Drive account growth through upselling and cross-selling aligned with client needs. Track and report on client satisfaction, retention, and portfolio growth. Key Performance Indicators (KPIs) Client Retention Rate. Client Satisfaction Score (CSAT). Revenue growth and service adoption. Client subscription renewal rate. Strategic engagement frequency. Bachelor’s degree preferred or equivalent experience. Minimun of 4 years working experience. Proven experience in client success, account management, or consulting within Managed Services or IT. Strong business acumen and ability to translate technical risk into business impact. Knowledge of Cybersecurity, Cloud Solutions, and Managed IT Services highly desired. Excellent communication, negotiation, and presentation skills, including experience with C-level executives. Ability to manage multiple priorities in a fast-paced environment. Proficiency in CRM tools (e.g., Salesforce) and IT management platforms (e.g., ConnectWise).

The Client Success Manager will build and maintain strong relationships with client stakeholders, ensuring alignment between technology initiatives and business goals. They will also drive account growth through upselling and cross-selling while monitoring client satisfaction and compliance with company standards. | Candidates should have a minimum of 4 years of experience in client success, account management, or consulting within Managed Services or IT. A bachelor's degree is preferred, along with strong business acumen and knowledge of cybersecurity and cloud solutions. | Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profit, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management. At Varsity Technologies, we go beyond traditional account management. Our Client Success Managers (CSMs) are strategic partners who help mission-driven organizations leverage technology to achieve their goals. Acting as trusted advisors, CSMs understand both the business and technical landscape, ensuring clients realize the full value of their IT investments while advancing technology maturity and security posture. This role combines relationship management, strategic planning, and operational excellence. You’ll collaborate across teams, educate clients, and proactively solve problems - not just sell solutions. If you thrive in a dynamic environment and want to make a social impact through technology, this is the role for you. Responsibilities Strategic Client Engagement (30%) Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. Minimize retention rate. Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open/closed. Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity’s service offerings. Prepare proposals, quotes, and lead renewal discussions. Project & Service Coordination (30%) Identify and manage client requests for new projects, products, trainings, appdev and services. Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals. Supervise Vendors management. Lead onboarding and post-onboarding activities, including end-user training. Client Success & Retention (40%) Conduct recurring success calls to review goals, metrics, and service performance. Monitor client compliance with Varsity’s standards and proactively address challenges. Drive account growth through upselling and cross-selling aligned with client needs. Track and report on client satisfaction, retention, and portfolio growth. Key Performance Indicators (KPIs) Client Retention Rate. Client Satisfaction Score (CSAT). Revenue growth and service adoption. Client subscription renewal rate. Strategic engagement frequency. Bachelor’s degree preferred or equivalent experience. Minimun of 4 years working experience. Proven experience in client success, account management, or consulting within Managed Services or IT. Strong business acumen and ability to translate technical risk into business impact. Knowledge of Cybersecurity, Cloud Solutions, and Managed IT Services highly desired. Excellent communication, negotiation, and presentation skills, including experience with C-level executives. Ability to manage multiple priorities in a fast-paced environment. Proficiency in CRM tools (e.g., Salesforce) and IT management platforms (e.g., ConnectWise).

The Client Success Manager will build and maintain strong relationships with client stakeholders while ensuring successful project delivery and alignment of technology initiatives with business goals. They will also conduct recurring success calls to monitor client satisfaction and drive account growth through upselling and cross-selling. | Candidates should have a minimum of 4 years of experience in client success, account management, or consulting within Managed Services or IT. A bachelor's degree is preferred, along with strong business acumen and knowledge of cybersecurity and cloud solutions. | Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profit, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management. At Varsity Technologies, we go beyond traditional account management. Our Client Success Managers (CSMs) are strategic partners who help mission-driven organizations leverage technology to achieve their goals. Acting as trusted advisors, CSMs understand both the business and technical landscape, ensuring clients realize the full value of their IT investments while advancing technology maturity and security posture. This role combines relationship management, strategic planning, and operational excellence. You’ll collaborate across teams, educate clients, and proactively solve problems - not just sell solutions. If you thrive in a dynamic environment and want to make a social impact through technology, this is the role for you. Responsibilities Strategic Client Engagement (30%) Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. Minimize retention rate. Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open/closed. Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity’s service offerings. Prepare proposals, quotes, and lead renewal discussions. Project & Service Coordination (30%) Identify and manage client requests for new projects, products, trainings, appdev and services. Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals. Supervise Vendors management. Lead onboarding and post-onboarding activities, including end-user training. Client Success & Retention (40%) Conduct recurring success calls to review goals, metrics, and service performance. Monitor client compliance with Varsity’s standards and proactively address challenges. Drive account growth through upselling and cross-selling aligned with client needs. Track and report on client satisfaction, retention, and portfolio growth. Key Performance Indicators (KPIs) Client Retention Rate. Client Satisfaction Score (CSAT). Revenue growth and service adoption. Client subscription renewal rate. Strategic engagement frequency. Bachelor’s degree preferred or equivalent experience. Minimun of 4 years working experience. Proven experience in client success, account management, or consulting within Managed Services or IT. Strong business acumen and ability to translate technical risk into business impact. Knowledge of Cybersecurity, Cloud Solutions, and Managed IT Services highly desired. Excellent communication, negotiation, and presentation skills, including experience with C-level executives. Ability to manage multiple priorities in a fast-paced environment. Proficiency in CRM tools (e.g., Salesforce) and IT management platforms (e.g., ConnectWise).

Manage client relationships, lead strategic planning and operational coordination, drive client retention and growth, and ensure successful delivery of IT and technology services. | 4+ years in client success or account management within IT or managed services, strong business acumen, communication skills, and familiarity with cybersecurity and cloud solutions. | Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profit, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management. At Varsity Technologies, we go beyond traditional account management. Our Client Success Managers (CSMs) are strategic partners who help mission-driven organizations leverage technology to achieve their goals. Acting as trusted advisors, CSMs understand both the business and technical landscape, ensuring clients realize the full value of their IT investments while advancing technology maturity and security posture. This role combines relationship management, strategic planning, and operational excellence. You’ll collaborate across teams, educate clients, and proactively solve problems - not just sell solutions. If you thrive in a dynamic environment and want to make a social impact through technology, this is the role for you. Responsibilities Strategic Client Engagement (30%) Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. Minimize retention rate. Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open/closed. Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity’s service offerings. Prepare proposals, quotes, and lead renewal discussions. Project & Service Coordination (30%) Identify and manage client requests for new projects, products, trainings, appdev and services. Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals. Supervise Vendors management. Lead onboarding and post-onboarding activities, including end-user training. Client Success & Retention (40%) Conduct recurring success calls to review goals, metrics, and service performance. Monitor client compliance with Varsity’s standards and proactively address challenges. Drive account growth through upselling and cross-selling aligned with client needs. Track and report on client satisfaction, retention, and portfolio growth. Key Performance Indicators (KPIs) Client Retention Rate. Client Satisfaction Score (CSAT). Revenue growth and service adoption. Client subscription renewal rate. Strategic engagement frequency. Bachelor’s degree preferred or equivalent experience. Minimun of 4 years working experience. Proven experience in client success, account management, or consulting within Managed Services or IT. Strong business acumen and ability to translate technical risk into business impact. Knowledge of Cybersecurity, Cloud Solutions, and Managed IT Services highly desired. Excellent communication, negotiation, and presentation skills, including experience with C-level executives. Ability to manage multiple priorities in a fast-paced environment. Proficiency in CRM tools (e.g., Salesforce) and IT management platforms (e.g., ConnectWise).