Valon Mortgage

Oversee claims filing, property preservation, conveyance, invoice management, and REO operations, while building scalable processes and leading cross-functional teams. | 8+ years in mortgage servicing with deep expertise in claims and REO, 3+ years in leadership, knowledge of investor guidelines, and experience in scaling operations. | About the Company Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry. As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it. Default Servicing at Valon The Default Servicing team manages all default-related processes and resolves mortgage loans that are in default. The team is crucial to Valon and the broader mortgage ecosystem, as it helps prevent foreclosures and minimize losses for investors. Homeowner transparency and financial literacy is always a focal point to our people, process, and product, and we strive to help homeowners who need additional support to keep their dream of homeownership alive. About the Role We’re looking for a strategic and operationally-minded Director of Claims / Property Preservation & Dispositions, default and credit bureau reporting, and invoice management for owning and scaling our investor claims, property preservation, and post-foreclosure operations. In this role, you’ll be responsible for managing and optimizing all aspects of investor claims filing (FHA, VA, USDA, FNMA, FHLMC), property preservation, conveyance, and REO dispositions. You’ll lead a growing team, build out scalable processes, and collaborate cross-functionally with Compliance, Technology, and Investor Relations to drive exceptional performance and compliance across the board. Responsibilities Own end-to-end oversight of claims filing, property preservation, conveyance, invoice management, credit bureau reporting, and year-end reporting, and REO asset management operations. Develop and execute a strategy to streamline and scale workflows in line with investor, insurer, and regulatory requirements. Lead, mentor, and develop high-performing teams with a strong focus on accountability, efficiency, and compliance. Partner with Product and Engineering to drive automation and technology-driven solutions that reduce manual work and increase accuracy. Serve as SME for all things related to conveyance timelines, claims, property preservation processes, and investor reimbursement protocols. Maintain audit readiness and ensure timely, accurate claims submissions to maximize recoverability and minimize curtailments. Monitor key metrics (conveyance timelines, claim recovery rates, REO timelines/costs, etc.) and report on performance to leadership and investors. Stay current with evolving GSE/insurer guidelines and industry best practices. Ideal Background 8+ years of experience in mortgage servicing with deep expertise in claims (FHA/VA/USDA/GSE), property preservation, and REO management. 3+ years in a leadership role with proven experience building teams and scaling operations. Strong knowledge of investor/insurer guidelines, timelines, and recovery protocols. Experience partnering with cross-functional teams to deliver process improvements and system enhancements. Data-driven decision-maker with a knack for identifying risks, inefficiencies, and opportunities for automation. Comfortable operating in a fast-paced, ambiguous startup environment—builder mindset a must. Bonus points if you’ve helped design or launch technology-driven solutions in the servicing or claims space. Minimum Qualifications Bachelor's Degree or relevant experience Strong track record of building and scaling operational workflows that align with regulatory and investor requirements Demonstrated experience collaborating with cross-functional teams (e.g., Compliance, Product, Engineering, Investor Relations) Proficiency in using data to monitor KPIs, identify process gaps, and implement improvements Exceptional organizational, communication, and problem-solving skills Ability to thrive in a fast-paced, dynamic environment and manage competing priorities with minimal oversight Benefits: Compensation: Competitive salary and 401k plan Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback Generous time off: flexible paid time off, sick days, and 11 company holidays Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Own and optimize mortgage investor reporting processes, lead complex reconciliations, and collaborate on system improvements. | Minimum 2+ years of mortgage investor reporting experience, strong analytical skills, and ability to manage multiple priorities in a fast-paced environment. | About the Company Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry. As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it. Investor Reporting at Valon The Investor Reporting team is responsible for delivering accurate, timely reporting and remittance of mortgage data and funds to our agency and non-agency investors. We combine deep mortgage domain knowledge with a modern, tech-forward servicing platform to create scalable and automated investor reporting workflows. As we continue to grow, we are looking for leaders who bring both operational expertise and a passion for building efficient, automated processes. About the Role As a Sr. Investor Reporting Analyst, you will serve as a subject matter expert (SME) for FNMA and/or FHLMC investor reporting. You will take ownership of complex reporting processes, lead the resolution of escalations, and drive process improvements that enhance accuracy, scalability, and automation across the investor reporting function. You will work closely with Product, Engineering, Servicing Operations, and Compliance to influence system design, identify opportunities for automation, and ensure Valon stays ahead of evolving investor requirements. This role requires a blend of analytical depth, operational expertise, and leadership, and is ideal for someone excited by the opportunity to both execute and shape the future of Valon’s investor reporting operations. Responsibilities Core Investor Reporting Execution Own the end-to-end FNMA and/or FHLMC reporting and remittance processes, ensuring accuracy and adherence to SLA timelines. Lead complex reconciliations and root-cause analyses for discrepancies or systemic issues. Execute and oversee the resolution of daily rejects, edits, and exceptions with minimal oversight. Manage reporting and reconciliation impacts related to new loan sales, co-issuance transactions, and servicing transfers. Leadership & Subject Matter Expertise Serve as the team’s SME for investor-specific guidelines, reporting structures, and system impacts. Provide mentorship and guidance to Analysts, introducing best practices and reinforcing strong analytical and operational discipline. Act as a point of escalation for advanced issues, cross-functional questions, and investor inquiries. Support leadership in audit responses and high-risk reviews by owning complex research and documentation. Process Improvement & Systems Ownership Lead initiatives to redesign or optimize reporting workflows, documentation, and automated processes. Partner with Product and Engineering to shape system improvements, articulate business requirements, and validate technical solutions. Identify and scope the impact of upcoming GSE and investor changes, ensuring Valon remains compliant and operationally prepared. Develop insights and recommendations using large data sets to improve reporting accuracy and efficiency. Cross-Functional Collaboration Collaborate with Cash Operations, Transfers, Payments, Data, and Client Services to ensure seamless end-to-end servicing operations. Provide investor reporting expertise during client onboarding, system migrations, and integration efforts. Ideal Background Bachelor’s Degree or equivalent experience preferred. 4+ years of mortgage investor reporting experience, including substantial experience with FNMA, FHLMC, GNMA, Private, and asset reconciliations. Experience with new loan sales, co-issuance programs, and servicing transfer processes. Strong Excel skills and familiarity with working with large data sets. SQL experience preferred (not required but highly beneficial). Minimum Qualifications Minimum 2+ years of hands-on FNMA/FHLMC investor reporting experience. Strong analytical and critical thinking skills; ability to work through complex reconciliations and data issues independently. Excellent communication and collaboration skills; able to partner across technical and operational teams. Ability to manage multiple priorities and operate effectively in a fast-paced, evolving environment. Must be available to collaborate in regularly held in-person meetings. High school diploma or GED required. Benefits Compensation: Competitive salary and 401(k) plan Health & well-being: Comprehensive medical, dental, and vision benefits Growth: Company-wide onboarding, learning opportunities, and 360° feedback cycles Time off: Flexible PTO, sick days, and 11 company holidays Family: 12 weeks of fully paid baby bonding leave for all parents Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

The Sr. Transfers Analyst will ensure accurate and timely review, reconciliation, and fund application for the flow servicing business. Responsibilities include performing reconciliations, preparing analyses, ensuring compliance with guidelines, and collaborating with internal teams. | Candidates should have 3+ years of experience in investor accounting or MSR billing within the mortgage servicing industry. A finance or accounting degree is preferred, along with strong analytical skills and proficiency in Microsoft Excel. | About the Company Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry. As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it. Investor Reporting at Valon The Investor Accounting team is responsible for investor and loan-focused accounting activities such as disbursing and remitting funds, reconciling custodial and clearing accounts, management of banking relationships and accounts, and providing the required documentation and reporting of financial activity. The Valon Investor Accounting Team is a team of experienced mortgage professionals who are creating elevated processes and controls in order to provide accurate and timely reporting in compliance with investor guidelines. We strive for a dynamic culture and experience for clients and investors as it relates to mortgage accounting. About the Role We are seeking a detail-oriented Sr. Transfers Analyst to join our dynamic team. This role is pivotal in ensuring accurate and timely review, reconciliation, and fund application for our growing flow servicing business. The ideal candidate has a proven track record in data analytics within the mortgage servicing industry and thrives in a fast-paced environment. Responsibilities Demonstrate a basic understanding of mortgage servicing and servicer-level responsibilities on behalf of Mortgage Service Rights (MSR) Owners. Complete Root Cause Identification, Resolution, and Remediation of account variances. Perform reconciliations of investor accounts, identifying and resolving discrepancies promptly. Prepare monthly post-reconciliation analyses to identify trends. Review and prepare client billing-related items. Ensure compliance with investor guidelines and regulatory requirements. Assist in cash management processes, including remittance and reconciliation.. Collaborate with internal teams to streamline processes and improve operational efficiency. Provide user feedback to product and engineering teams Participate in audits and provide required documentation to internal and external stakeholders. Maintain up-to-date knowledge of investor guidelines and mortgage servicing practices. Retrieve and assist in ingesting purchase advice and funding details from the investor sites. Validate and transfer loans to investor portfolios based on the purchase advice and funding details. Validate and resolve differences between the loan onboarding values and the values sold to investors. Review and apply funds from servicing transfer wires after reconciliation against onboarding values. Review and research requests from flow funding partners that may require additional application of funds or disbursement of funds back to the seller or MSR owner. Other duties as assigned. Ideal Background 3+ years of experience in investor accounting and/or MSR billing within the mortgage servicing industry. Hands-on experience with Freddie Mac, Fannie Mae, and Ginnie Mae loan portfolios. Proficiency in using investor reporting platforms and mortgage servicing systems. Strong analytical and problem-solving skills with attention to detail. Advanced proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, formulas). Excellent verbal and written communication skills. Ability to prioritize tasks, meet deadlines, and work collaboratively across teams. Minimum Qualifications Excellent critical thinking and problem-solving skills Excellent collaboration and communication skills Finance or accounting degree or 2-3 years of experience in an accounting or finance role Must be available to collaborate and communicate in held in-person and virtual meetings Minimum education requirement: High school diploma or GED equivalent required Benefits Compensation: competitive salary and 401 (k) plan Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback Generous time off: 17 days paid time off, sick days, and 11 company holidays Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Manage and develop client reporting pipelines, design data models, ensure data quality, and support regulatory reporting in a financial environment. | 7+ years in data engineering or analytics, expertise in SQL, Python, dbt, Airflow, and experience with data quality frameworks and visualization tools. | About the Company Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry. As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it. About the Role We are seeking a Senior Analytics Engineer to take ownership of our external client reporting pipelines. This crucial role involves managing the layer of our data platform responsible for transforming raw data into reliable, structured, and performant assets for reporting, analysis, and AI initiatives. This role sits at the intersection of engineering and analytics, ensuring data is production-grade, auditable, and easily accessible across the organization. You will own client reporting, standardize our data modeling practices, manage the orchestration of analytical workflows, and provide hands-on analytical support for high-stakes operational business functions, including reporting and performance management. Responsibilities Client Reporting & Infrastructure: Scope and develop new client reports, while also maintaining and enhancing existing reporting pipelines. Collaborate with external clients and our internal client success team to effectively manage and triage inbound requests. Partner with Valon Technologies' data team to improve the underlying infrastructure for client reporting. Data Modeling & Transformation: Design, build, and maintain the production-grade data models and analytical layers using our existing stack of dbt Cloud and Airflow to ensure reliability and structure at scale. Data Governance & Quality: Partner with engineering and product teams to define and implement data contracts and observability frameworks (e.g., Great Expectations) to guarantee data quality and auditability for a regulated environment. Analytical Support: Write complex SQL queries, build dashboards (in tools like Hex or Looker), and conduct ad hoc analysis to empower operational leaders and provide deep root-cause insights into business performance. Compliance & Reporting: Own and fulfill third-party audit, exam, and regulatory reporting requirements, managing timelines and delivering clear, defensible outputs to clients and regulators. Ideal Background & Qualifications Experience: 7+ years of combined experience in data engineering, analytics engineering, or a highly technical data analytics role, ideally at a mortgage servicer or financial institution (Series B–E startup experience is a plus). Technical Stack: Expertise in SQL (required), strong proficiency in Python, and proven experience with core modern data stack tools like dbt and Airflow. Communication: Communicate effectively with external clients, clearly synthesizing their requests, establishing realistic timelines, and proactively managing expectations, including pushing back when necessary to ensure successful outcomes. Architecture & Quality: Deep understanding of data architecture patterns (e.g. medallion architecture) and experience implementing data quality frameworks, observability tools, or data contracts at scale. Analytical Tools: Experience with data visualization tools (Hex, Looker, or equivalent) and proficiency in Google Sheets/Microsoft Excel. Mindset: A strong product mindset, focusing on the usability, reliability, and developer experience of the data systems you build. Problem-Solving: Proven ability to solve complex problems independently and build repeatable processes around novel situations. Minimum Qualifications Bachelor’s Degree or equivalent professional experience in Computer Science, Data Analytics, or a similar field. Benefits Compensation: competitive salary and 401(k) plan Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback Generous time off: 17 days paid time off, sick days, and 11 company holidays Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.